The room for 4 pax were not sufficiently spacious. I ordered 1 double bed and 2 single beds and I got 2 double beds. The table was very small and there were only 2 sofa for 4 pax. There wasn't enough lightning. The room was dark and need more lamps. There were only 2 glasses and practically no plates, spoons and forks. I wish there will be more improvement in the coming future for more comfort of the clients.

All the staff are well trained and care a lot for their clients.

Stayed in May 2024

N/A

Great location & very polite, helpful staff.

Stayed in May 2024

غرف نظيفة وكبيرة

Stayed in March 2024

Some guests were making too much noise along the floor/corridor, not minding other paying guests and not respecting hotel policies hence; guests must not disturb the stay or peace of others. Thus all guests have the same rights to Not be overly disturbed by others.

Location perfect! In the centre and close to key places. As usual, our friend JOHN and the other porters (forgotten their names but the one who wears glasses & the other friendly looking one who helped us to our room after check in) were tremendously helpful. JOHN was always there for us. He is amazing, friendly and hardworking. The lady at the reception was very welcoming, courteous and friendly as well. The Executive Guest Relation Manager JYOTII was very professional at her job. She constantly checked on us, our well being and needs. She was exceptionally kind and helpful. BASANTA, the room attendant was also very helpful, understanding and well mannered. A true gentleman. In general we were very well treated!!! Keep up the great work guys!!!

Stayed in May 2024

It was just perfect 👌

Stayed in May 2024

A bit of noise in the early morning

Great location

Stayed in May 2024

service excellent Staff very helpful

The location was good and safe

Stayed in May 2024

Nothing !

Everything - except getting there via cab from the airport got a little busy in the electric shop neighborhood. I got an amazing room (huge!) and slept well ! Then the gym was great & the buffet breaki awesome with stellar travel tips from a delightful Jyoti. A perfect launch into this most impressive city.

Stayed in May 2024

I think it was a little too expensive..its actually the most expensive hotel I stay in dubai..

Stayed in May 2024

We very much enjoyed the nice rooftop pool as well as the location close to the creek. Super friendly staff - many languages spoken, even german;-). Free shaded parking in the basement.

Stayed in May 2024

I liked everything

Staff were very friendly and helpful. Room was beautiful and clean and location was fantastic. Would definitely stay at again.

Stayed in May 2024

We’ve received room cleaning from the third day .we stayed for 6 nights 5th night he came didn’t remove dirty bowls, glasses that we had.WiFi would be connected but not Working. 2 times we went to the pool was closed as per him there is lightning but was completely sunny.

Food and service was amazing

Stayed in May 2024

The towels and cups were old and worn out. Only 1 English chanel on room TV.

The service was awesome provided by an amazing staff. Shout out to Mirza( Reception), Joel(pool), Ahmed and Joyti(Restaurant).

Stayed in May 2024

Some parts of the room were not clean and a few fruit flies but for the value-for-money scale this did not bother me too much, especially with all the good parts.

The location was great, Staff were amazing!!! We had bags that were missing and they helped us get in touch with the airport to arrange for them to be delivered to the hotel and looked after while we went to Abu Dhabi, on return they had our lost luggage there with no issues. We stayed at the hotel for around 4 days of our trip and there are loads of things in the area to discover with easy access to food shops. The reception and security staff all went above and beyond with our requests. Joyti also checked in with us to ensure we had a good stay. I will definitely be staying here again in the future!

Stayed in May 2024

All is well

They are very cooperative and welcoming

Stayed in May 2024

All was ok

I did not take breakfast at the hotel.

Stayed in May 2024

The regulation of the aircondition was limited, the fan was either on or off, subtle regulation was impossible. It was not a dissaster, but it could be better. Once or twice I had to stand up in the midle of the night and turn the fan on or off. Gluten free bread for breakfast would be appriciated, but I noticed that the avalability og gluten free diet and knowledge about coeliac dissease in the UAE is not on the same level as it is in Europe.

This time It was already my 3rd visit to Dubai and I chose this hotel becasuse of its situation close to Dubai Creek and the hostorical center with its famous markets. The conditions for cancellation (if needend) before arrival were also generous. The situation is excellent, close to the metro station Al Ghubaiba and the bus terminal of the same name. I was pleasantly surprised by the size of my room, it was really large, I cant remember I had had such a large hotel room before. Everything was clean, the room service did a good job. The staff was nice and helpfull, especially the main manager Jyoti, a young lady, obviously very busy making the stay as pleasant as possible for every guests. She asked me about my needs several times a day and she was really willing to help. The berakfast was good, gluten free bread was not available but it was compensated by wide choice of other food. Wi-fi conncetion was fast and stable. It took only about 30 minutes by bus to get to good beaches.

Stayed in May 2024

Not many mobile charging points in the room.

Location was good. Breakfast buffet and service was good

Stayed in April 2024

Nothing

The location

Stayed in April 2024

Stuff was great, especially Prakash. Great and kind guys. Thank you so much. Kind regards, Jelena.

Stayed in May 2024

I hope if someone can speak Arabic there, not problem for me but maybe for old people, my mother couldn’t do anything alone

Everything

Stayed in March 2024

Nothing.

Good reception staff. Worth every penny.

Stayed in February 2024

Unfortunately, the pool was under maintenance when we first arrived, so we missed most of the pool days. Shame really as they have a lovely rooftop pool with warm water. My grand daughter loved it.

Family room was just right, cleaning staff did great cleaning every day. Concierge very helpful with advise and directions of where to go. Management staff very polite

Stayed in April 2024

Rooms could be more bright as the theme of the hotel is very dark.

Alhamdulillah Service. Thank you Mr. Riyas and Zaim for the wonderful stay. Decent rooms and good lobby.

Stayed in April 2024