I have to say I like most of everything

The staff was fantastic from day one to the last day especially the young lady at reception I forgot her name but everyone was very friendly including the restaurant the breakfast was great I appreciate you all .

Stayed in May 2024

it was my second time visiting Dubai and staying at Gateway hotel at Bur Dubai. the location of the hotel are near a lot of shop. the Hotel staff are very nice and the housekeeping staff they did a nice job cleaning our room everyday. everything was nice at the Hotel. I like the swimming pool on the top of the Building. I will recommend to other people to visit this Establishment because me and my family will definitely come back again to this Hotel. the Staff of the reception also was very helpful when we needed help. good job guys

Stayed in May 2024

The location isn't so good, but we can use taxis for longer distance.

Professionalism and kindness of staff

Stayed in March 2024

Too many air fresheners around with intense scents.

The location of the hotel is perfect; walking distance to Dubai Creek, Old Suk and Al Fahidi old district with lots of great eateries and bakeries all around. The hotel itself is clean and tidy with good spacious rooms. The cleaning staff is exceptional: quick, super efficient, discreet and very helpful. During my stay unfortunately I got sick with an infection; the hotel staff looked after me like I was a family member: Jotti (customer relations representative) came personally to my room to see me and make sure all my needs were covered, and the hotel manager gave us a late check out. Definitely recommend this hotel.

Stayed in May 2024

Rooms are clean

Customer care is extremely excellent

Stayed in May 2024

Nothing to say

The staff specially Jyoti and Iram were very helpful and Jinky as well.. Also room steward was good.. The room was clean too.Thiugh we did not had enough time to explore all.

Stayed in May 2024

I asked for a quiet room, so I was given one not facing the street and there was absolutely no noise from the outside. Unfortunately, some clients at the hotel are quite noisy, so there can be some noise from the corridors, especially in the morning (7 - 9 am) and late in the evening (9 -10 pm). The room is quite dim at night and needs a light bulb at the center. There needs to be a little more choice in terms of TV channels.

Great location, very close to Ghubaiba bus and metro station, Meena Bazar and Al Fahidi heritage area. Many restaurant options and shops around (mainly south asian). The personnel is very cooperative and helpful, especially Jyoleet (I hope I'm spelling it right), the lady at the reception, which was also present at the restaurant during breakfast, and Mohammad and Ahmad, the waiters at the restaurant during breakfast. I asked for a a late check out, and Miss Jyoleet did her best, so I kept my room till 4 pm. The rooms are cleaned everyday, with free water bottles and tea bags provided daily and there's a kettle in the room. There's a big hall in the reception area with lots of seating, where you can relax and meet people. You can also leave your luggage with the security at the reception area, if you arrive early or leave late. Also, free parking is a plus as this part of town is rather busy during daytime. The breakfast buffet is good and varied and you can have your breakfast from 7:00 to 10:30.

Stayed in April 2024

None

Great value for money. Had a pleasant stay and the staff very helpful and took care of our stay. They even provided a free upgrade to a deluxe room.

Stayed in May 2024

The room for 4 pax were not sufficiently spacious. I ordered 1 double bed and 2 single beds and I got 2 double beds. The table was very small and there were only 2 sofa for 4 pax. There wasn't enough lightning. The room was dark and need more lamps. There were only 2 glasses and practically no plates, spoons and forks. I wish there will be more improvement in the coming future for more comfort of the clients.

All the staff are well trained and care a lot for their clients.

Stayed in May 2024

N/A

Great location & very polite, helpful staff.

Stayed in May 2024

غرف نظيفة وكبيرة

Stayed in March 2024

Some guests were making too much noise along the floor/corridor, not minding other paying guests and not respecting hotel policies hence; guests must not disturb the stay or peace of others. Thus all guests have the same rights to Not be overly disturbed by others.

Location perfect! In the centre and close to key places. As usual, our friend JOHN and the other porters (forgotten their names but the one who wears glasses & the other friendly looking one who helped us to our room after check in) were tremendously helpful. JOHN was always there for us. He is amazing, friendly and hardworking. The lady at the reception was very welcoming, courteous and friendly as well. The Executive Guest Relation Manager JYOTII was very professional at her job. She constantly checked on us, our well being and needs. She was exceptionally kind and helpful. BASANTA, the room attendant was also very helpful, understanding and well mannered. A true gentleman. In general we were very well treated!!! Keep up the great work guys!!!

Stayed in May 2024

It was just perfect 👌

Stayed in May 2024

A bit of noise in the early morning

Great location

Stayed in May 2024

service excellent Staff very helpful

The location was good and safe

Stayed in May 2024

Nothing !

Everything - except getting there via cab from the airport got a little busy in the electric shop neighborhood. I got an amazing room (huge!) and slept well ! Then the gym was great & the buffet breaki awesome with stellar travel tips from a delightful Jyoti. A perfect launch into this most impressive city.

Stayed in May 2024

I think it was a little too expensive..its actually the most expensive hotel I stay in dubai..

Stayed in May 2024

We very much enjoyed the nice rooftop pool as well as the location close to the creek. Super friendly staff - many languages spoken, even german;-). Free shaded parking in the basement.

Stayed in May 2024

I liked everything

Staff were very friendly and helpful. Room was beautiful and clean and location was fantastic. Would definitely stay at again.

Stayed in May 2024

We’ve received room cleaning from the third day .we stayed for 6 nights 5th night he came didn’t remove dirty bowls, glasses that we had.WiFi would be connected but not Working. 2 times we went to the pool was closed as per him there is lightning but was completely sunny.

Food and service was amazing

Stayed in May 2024

The towels and cups were old and worn out. Only 1 English chanel on room TV.

The service was awesome provided by an amazing staff. Shout out to Mirza( Reception), Joel(pool), Ahmed and Joyti(Restaurant).

Stayed in May 2024

Some parts of the room were not clean and a few fruit flies but for the value-for-money scale this did not bother me too much, especially with all the good parts.

The location was great, Staff were amazing!!! We had bags that were missing and they helped us get in touch with the airport to arrange for them to be delivered to the hotel and looked after while we went to Abu Dhabi, on return they had our lost luggage there with no issues. We stayed at the hotel for around 4 days of our trip and there are loads of things in the area to discover with easy access to food shops. The reception and security staff all went above and beyond with our requests. Joyti also checked in with us to ensure we had a good stay. I will definitely be staying here again in the future!

Stayed in May 2024

All is well

They are very cooperative and welcoming

Stayed in May 2024

All was ok

I did not take breakfast at the hotel.

Stayed in May 2024