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Lovely staff , nice comfortable Rooms . Food good.

Stayed in May 2024

The food was good, the pool was perfect for the children and the room size

The location was perfect for our visit to Windsor and Legoland

Stayed in May 2024

The bedroom decor really needs to be updated. Lots of old-fashioned, scuffed wooden furniture and bits of mould in bathroom tiles. The room appeared clean but we found a used tissue emerging from beneath the double bed, and a long hair on the bathroom, which was unpleasant. Only one pillow provided on single bed with four on the double bed. No extra pillows or duvets available in the wardrobe, although pillow was kindly provided by housekeeping on request. The TV service was awful. There is no TV guide on the TV, and the info button doesn't work. So there was no way to see what was coming on later in the day. When you turned the channel there was no way to see what the name of that TV show was if you didn't know it or what the show was about. Really frustrating. The pool is already very small so dividing it by a third to accommodate the spa members is a bit silly. Not sure what the best solution is but forcing hotel guests to swim with loads of kids in only 2/3 of a small pool is unreasonable. Jacuzzi was out of order. The entire pool and spa area desperately needs to be refurbished. The area is tired and old.

The communal areas have been nicely redecorated since my first visit nearly 9 years ago. Lots of seating and coffee tables for relaxation and socialising. Furniture is beautiful and very accommodating of all body shapes and group sizes. Restaurant waiter was lovely and the food very delicious. Really enjoyed dinner. Breakfast staff and breakfast buffet very good. Loads of free parking with disabled parking right in front of the entrance, which is excellent. Good WiFi

Stayed in May 2024

The Wi Fi was temperemental..had to try multiple times each time to get connected.

reasonable size..beds were comfortable and small bottles of water were provided

Stayed in May 2024

The room size, the fish tanks and the breakfast was great, the staff were polite

Stayed in May 2024

The swimming pool was not available due to a maintenance issue.

Nice clean hotel with very friendly and approachable staff.

Stayed in May 2024

The room was dated and the extractor fan in the bathroom wasn't working. It was quite noisy with others in rooms above and around making noise. The jacuzzi wasn't working as it was having maintenance work done during our stay and when we first went down to use the pool we weren't able to go in as it was full so we had to go back in 20 minutes.

The size of the room was good and the beds were comfortable. The breakfast is very good and there is plenty of choice. Plenty of parking and close to lots of attractions. Room service was quick. Easy to find from the motorway.

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

We were near the lifts and it got noisy after midnight as other guests returned to their room. Someone decided to have a party in their room at 1.45am and woke us all up. The evening menu (Sunday) was pretty limited, so we went out for food.

Fantastic reception staff - the warmest friendliest welcome of any hotel. Great recommendations for local restaurants too. (The Giggly Squid 🤭 🦑😋). Rooms were great - interconnecting room between double and twin room.

Stayed in May 2024

Bit noisy from traffic

Easy to get to and close to amenities

Stayed in May 2024

No USB or UK plug sockets near the bed

was upgraded to a nice big room with a spa bath, which was fab Staff were really lovely plenty of parking

Stayed in May 2024

Bathroom a bit dated

Spacious

Stayed in May 2024

Room comfortable, lovely big shower and an excellent choice of food at breakfast.

Stayed in May 2024

Staff were very friendly, location was good and had everything we needed for our one night stay.

Stayed in May 2024

Room was spacious. Kids really liked the hotel

Stayed in May 2024

The 3 nights we was there, our room was not cleaned - this was not so much a problem on the clean part, but it is annoying have to track down cleaners to ask for more toilet rolls, tea and coffee & milk etc. I would say the cocktails at the bar are well over priced for not very good cocktails... I think if a hotel is to charge £12 a cocktail, they should be made properly.

We stayed for 3 nights, as a family of 4 with two kids, both 6 years old. The family room was really good, very well set out with a separate room attached, with two single beds and a TV in for the kids. The room service was good. Great location for any families staying for Legoland, only 18 minutes drive away. This Hotel also took Deliveroo deliveries, as one night out of the 3 we stayed, it was our kids birthday and they wanted there favourite takeaway, so that is always a bonus, and the staff were great at receiving the order and calling us to come collect from reception. Very Friendly staff at the reception & the restaurants.

Stayed in May 2024

The water seems to be very hard and the English Breakfast tea bags in the room were a bit weird tasting and with a hard water scum in the mug. The tea served at the bar was perfectly ok, so maybe it was the pots of milk in the room? I hope it wasn't anything to do with how the mugs had been washed! Shame as we needed them first thing in the morning and we had to throw them away and wait for breakfast for a decent first drink of the day.

The hotel structure looks as though it has been lifted from an alpine reort - very dramatic. Staff were very attentive and welcoming. The bar menu offered sandwiches that turned out to be a huge meal consisting of six sandwich quarters, french fries and coleslaw. Very good too. The room was small but with a big, comfortable bed and a good sized bathroom that had plenty of space to store washbags etc. The walk in showere was excellent with a 'rainforest' showerhead and a hand held one. Towels were thick and absorbent. Toiletries available if you needed them. The tv was typically large and with a good number of channels. The room overall was spotlessly clean. The bar space was large with an atrium style high ceiling. Outside were lots of tables and chairs on the south side, in the sun. The car park around two sides of the hotel was very big. Breakfast was also enjoyable with a good range of hot and cold offerings and good value at £15. The waiting staff were very attentive.

Stayed in May 2024

(Not the hotel's fault) Inconsiderate guests slamming doors after midnight.

The variety of food avaliable at breakfast was lovely. The rooms and bathroom was spacious; slept comfortably. Very quiet, didn't hear the street traffic. Loved the added feature of the fish tanks. Location was great for where we were travelling from as we stayed overnight.

Stayed in May 2024

Breakfast was nice but it was slightly cold

Friendly staff, clean and modern feel

Stayed in May 2024

Slow to check me in for breakfast. Many of the options from the buffet breakfast were not filled (eggs, mushrooms, beans), though were quickly replenished once brought to their attention.

Great and friendly staff at reception/check in.

Stayed in May 2024

Poor healthy breakfast options

Hotel clean and modern

Stayed in May 2024

Nothing.

The hotel was easy to find and only a 15 taxi ride away from Ascot race course. The staff were all wonderful and I thought that the price was amazing. Breakfast was one of the best cooked breakfasts I’ve had in a long time

Stayed in May 2024

Just a really minor point, but at breakfast, the metal tea-pot provided spilt almost as much tea on the table as it distributed into the tea-cups.

Lovely hotel. Easy to find not far off the A329M - but don't go into Bracknell if approaching from the M4. Instead, take the Wokingham junction just before the end of the A329M. Everything was good. Generous twin-bed room, lovely big shower, on quiet corridor on ground floor. We also had dinner at one of the hotel's restaurants. The chicken Murgh and steak were both excellent. Efficient and rapid check-in and check-out. Plenty of free parking in the hotel grounds (other hotels please take note). Didn't have time to explore the pool and other extensive facilities that are also available. Would stay there again.

Stayed in May 2024

felt drinks and food over priced for what there was but this was off set by the price of the rooms

staff and friendly and helpful , also very clean

Stayed in May 2024