North Terminal, Gatwick Airport, Horley, RH6 0PH, United Kingdom
#1 of 15 hotels in Horley
Guests' ChoiceBased on 12990 hotel reviews
8.5Cleanliness
9.1
Comfort
9.2
Location
9.6
Facilities
8.7
Staff
8.8
Value for money
7.7
Free WiFi
8.6
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End of dialog contentReviewed: 9 June 2024
Diane
United KingdomView of trash bins
Comfy beds
Stayed in June 2024
Reviewed: 9 June 2024
Southparkgirl
United KingdomGreeted by very friendly and helpful staff. Room comfortable. Access to airport terminal excellent.
Stayed in April 2024
Reviewed: 9 June 2024
Valerie
United KingdomNothing
Everything was good as expected. Comfy room
Stayed in May 2024
Reviewed: 9 June 2024
Carly
United KingdomMattress was very soft not good for peoples backs.
Location within the north terminal made it easy to catch our flight. Lovely smelling toiletries in the bathroom and unique designed hotel was lovely felt as if you were in a resort.
Stayed in May 2024
Reviewed: 9 June 2024
Katsiaryna
United KingdomGreat location, easy to get from Gatwick airport south terminal by shuttle. Very clean and nice room with a soft bed and all necessary facilities. The best place to stay after a long flight.
Stayed in June 2024
Reviewed: 9 June 2024
Tommo
United KingdomGreat for early flight
Stayed in June 2024
Reviewed: 9 June 2024
Valetta
CanadaI have not travelled a lot so I do not have much of a comparison base to gauge my comments. As you are well aware it is impossible to please everyone but overall my experience was very good.
It was a standard breakfast and pretty much what you get in most hotels. Not good and not bad - just ok.
Stayed in June 2024
Reviewed: 9 June 2024
John
AustraliaNothing.
We were warmly greeted by the staff at reception and directed to our room. The room was spacious, clean and very comfortable. We had a fabulous meal at Vanda and the staff were great.
Stayed in May 2024
Reviewed: 8 June 2024
Michael
IrelandThe body wash dispenser in the shower functioned poorly
Location is excellent
Stayed in June 2024
Reviewed: 8 June 2024
Ben
United KingdomLeaving
Everything
Stayed in June 2024
Reviewed: 8 June 2024
Liz
United KingdomNothing
So easy from Gatwick airport and on to the train the next morning. Luxurious hotel and first class breakfast.
Stayed in June 2024
Reviewed: 8 June 2024
Maggie
United KingdomNo milk in room for very early morning coffee. Not a deal breaker but a bit inconvenient
Stayed in June 2024
Reviewed: 8 June 2024
Mark
United KingdomVery hard to get served at the bar.
Extremely convenient if you’re flying out of the North Terminal. Literally across the road.
Stayed in June 2024
Reviewed: 8 June 2024
Susan
United KingdomConvenient. Good restaurant s
Stayed in May 2024
Reviewed: 8 June 2024
Michelle
United KingdomNothing that we didn't like. Maybe check in could've been a bit quicker. One other customer was there ages but eventually another member of staff helped out.
Nice room, clean and comfortable with nice beds. Very quiet. I loved the smell on the entrance to the hotel and around it.
Stayed in June 2024
Reviewed: 8 June 2024
Patricia
GibraltarI can’t find fault with it.
Proximity to airport and also how comfortable it was.
Stayed in June 2024
Reviewed: 8 June 2024
Ann
United KingdomEverything nice touches, swan towels, slippers.
Stayed in June 2024
Reviewed: 8 June 2024
Wylie-wanjiru
KenyaNothing
Beautiful inside and comfortable
Stayed in May 2024
Reviewed: 8 June 2024
Suzannah
United KingdomN/A
Directly opposite the North Terminal at Gatwick, east to access from Gatwick station
Stayed in June 2024
Reviewed: 8 June 2024
Catherine
GermanyVery busy hotel, couldn’t see anywhere peaceful to relax outside of room. Very impersonal. Restaurants fully booked until late evening Expensive but you’re paying for the location
Perfect location for north terminal Room had everything we needed Room service was quick, food and wine good Friendly staff
Stayed in June 2024
Reviewed: 7 June 2024
Jonathan
United KingdomNothing 👍
Beautiful hotel... Staff exceptional... Walkway to terminal amazing. Will definitely book Sofitel the next time I have an early morning flight from Gatwick.
Stayed in June 2024
Reviewed: 7 June 2024
Eric
United KingdomVery good and well looked after.
Stayed in June 2024
Reviewed: 7 June 2024
Sarah
United KingdomNothing.
Staff were fabulous. Smiling, helpful and keen to assist.Particular mention to Malik Muhammad, restaurant manager. He and his staff should be treasured. Excellent service. with a smile. Well done.
Stayed in June 2024
Reviewed: 7 June 2024
Caleb
CanadaCan only use the power in the room when the key card is plugged in! This seems a basic flaw if you want to charge a device in your room while you are out of your room.
Stayed in June 2024
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