Reviews of The BoTree - Preferred Hotels and Resorts 5 stars
30 Marylebone Lane, Westminster Borough, London, W1U 2DR, United Kingdom
#33 of 1,012 hotels in London
Guests' ChoiceReview score
Based on 348 hotel reviews
9.2Score breakdown
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Cleanliness
9.6
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Comfort
9.7
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Location
9.7
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Facilities
9.3
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Staff
9.3
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Value for money
8.5
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Free WiFi
9.0
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Reviewed: 7 June 2024
Sally
United Kingdom5 reviews10“It was amazing, would stay definitely stay here again!”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 5 nights
Nothing!
Customer service was incredible, they came to clean the room everyday and turn down service as well. Bonus was the heated flooring :)
Stayed in May 2024
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Reviewed: 4 June 2024
Mustafa
Saudi Arabia62 reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted via mobile
Clean . close form everything and the stuff are kind
Stayed in June 2024
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Reviewed: 3 June 2024
Samar
Saudi Arabia4 reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted via mobile
I loved the location its walking distance to most of the places I liked the space of deluxe room, Cleaness and design Miguel Montes the Guest Experience Supervisor made my stay more than comfortable and enjoyable by assisting me in whatever i needed !
Stayed in June 2024
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Reviewed: 3 June 2024
Hans
Belgium120 reviews24 helpful votes9.0“Very nice but some stupid lights”- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
No gym yet. Possibly a bit messy with check-in as it was supposed to be more personal, but perhaps not so easy to organise for a large hotel. Complex lighting. Easy to turn on all lights by mistake in the middle of the night. Stupid "reading light" placed in the ceiling so it went as much to the partner as to me. Annoying if one person wants to sleep and one read. I don't like hotels where windows can't be opened.
Nice and modern. Nice area. Friendly staff. Comfortable.
Stayed in May 2024
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Reviewed: 2 June 2024
Sarah
Ireland6 reviews8.0“Lovely room, fantastic location, poor staff.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Poor staff. Lots of staff around but no one seems to know what they are meant to be doing. One example of this - we had some dirty cups in the room, rang down for them to be taken away. Four different people called before someone took them. Each one that called said it wasn’t their job and they would call someone else. Finally I made the 4th lady take the cups because it was getting ridiculous.
Excellent location
Stayed in May 2024
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Reviewed: 1 June 2024
Vanya
Bulgaria33 reviews6 helpful votes8.0“Fabulous hotel in the heart of London.”- • Business trip
- • Couple
- • Executive King
- • Stayed 4 nights
- • Submitted via mobile
The staff was very polite but quite inefficient. We had to wait for literally everything, but the worst was the waiting time for the breakfast. First we had to wait more than 15 minutes to be seated, then another 30 minutes to get the tea. The service really needs improvement.
The hotel is beautiful, modern, spacious for London and perfectly located. Bed was very comfortable and bathroom was big.
Stayed in April 2024
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Reviewed: 1 June 2024
Yasser
Oman3 reviews9.0“We really enjoyed our stay.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 6 nights
- • Submitted via mobile
Teething issues. Some sockets did not work due to a problem with the voltage (or so we have been told)
Location, staff, general vibe and feel.
Stayed in April 2024
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Reviewed: 31 May 2024
Axel
Australia23 reviews7 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 7 nights
Booking.com is great for quoting prices including all taxes and fees prior to booking. So I was surprised that the hotel notified me shortly after booking that a "discretionary" 5% service charge would be added to the bill. Perhaps booking.com can work with the hotel to ensure that guests understand this charge before a booking is made.
Great location close to Bond St tube station. Very quiet due to soundproofing. Very friendly staff. We received a room upgrade at check in.
Stayed in May 2024
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Reviewed: 28 May 2024
Gillian
Ireland2 reviews10“Excellent stay in general.”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
Perfection location. Fab hotel; very modern, clean and great attention to detail. Complimentary welcome cocktails on arrival. Also got a free upgrade, which was lovely.
Stayed in May 2024
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Reviewed: 28 May 2024
Mikhal
Israel5 reviews10“Just perfect… loved the room”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 5 nights
- • Submitted via mobile
Very clean, the room had everything one needs.
The welcoming staff.
Stayed in May 2024
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Reviewed: 27 May 2024
Nguyen
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
Need more towel bars or hooks near the shower
It’s very clean, modern, and the amenities are very well designed The staff go out of their way to assist us
Stayed in May 2024
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Reviewed: 27 May 2024
Omar
Saudi Arabia18 reviews4 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted via mobile
The bed is not comfortable, the mattress & pillows was so rigid for us. The “must” deposit is annoying a little bit.
Staff amazing though we had to wait more than 2 hours for checking in. Perfect location, great room view, room service 24/7.
Stayed in May 2024
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Reviewed: 27 May 2024
Nabil
United Arab Emirates85 reviews8 helpful votes9.0“It will be my hotel in London for years to come”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Location and staff
Stayed in May 2024
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Reviewed: 26 May 2024
Ali
Kuwait1 review10Exceptional- • Business trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Amazing hotel
Stayed in April 2024
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Reviewed: 24 May 2024
Megan
United States2 reviews1 helpful vote10“Luxurious, hospitable and one of a kind.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 3 nights
We hear that an onsite gym is in the works and would love to access that next time, however this was not an issue as an offsite gym was readily available in the meantime and the hotel is close to hyde park for anyone keen on a run.
The BoTree exceeded our expectations and we will be staying here again. The location is fantastic, the rooms were beautifully designed, and the staff provided five star service which ultimately made this stay feel quite luxurious. We have already recommended the hotel to our friends and family who travel to the UK often. The excellent breakfast and the live DJ in the bar area were also nice touches
Stayed in April 2024
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Reviewed: 24 May 2024
Lucas
Singapore8 reviews9.0“Amazing stay with perfect attention to detail.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The walls were rather thin and I could hear the neighbouring room’s television.
Perfect location with the best service.
Stayed in May 2024
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Reviewed: 23 May 2024
Sandra
Canada11 reviews8.0“Very nice hotel . They try a lot but they need a bit more experience . Also rooms that give on inside courtyard quite da”- • Business trip
- • Solo traveller
- • Executive King
- • Stayed 3 nights
- • Submitted via mobile
You can tell that new the staff are not yet well versed . Inside rooms very dark .
Brand new very clean . Amazing location .staff very nice .
Stayed in May 2024
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Reviewed: 23 May 2024
Simran
United Kingdom12 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Could do with a spa
Staff were great
Stayed in May 2024
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Reviewed: 23 May 2024
Marin
Estonia9 reviews1 helpful vote9.0“Lovely and modern hotel in good location!”- • Leisure trip
- • People with friends
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted via mobile
As we had room with door to next room we could easily hear our neighbors and could have conversation with them. It was annoying.
Very nice and modern hotel! Staff was extremely helpful and friendly. Room was spacious and comfortable!
Stayed in May 2024
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Reviewed: 20 May 2024
Efthymios
Cyprus6 reviews10Exceptional- • Leisure trip
- • Couple
- • Executive King
- • Stayed 3 nights
- • Submitted via mobile
Brand new hotel, beautiful decorated, in a perfect location
Stayed in May 2024
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Reviewed: 19 May 2024
Niedja
Singapore2 reviews3 helpful votes9.0“Awesome stay, great location”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
I wish there were bars in the toilet so that i could hang the towels / clothes after shower. Having to walk out to change or retrieve the towel from outside was uncomfortable as the temperature was too cold. Also, there was no basket to place used towels in. I couldn't bring myself to put the used towels on the floor.
I love the ambience, the convenience and staff were simply awesome. One of the best hotels I've stayed in. The hotel also incooperates nature and technology well. The decor was of nature and the lift.. Simply modern where I do not have to wait too long for the lift to arrive as with Intelligent technology the card access was seamless. I also love that they have the floor heating system. Staff Wengkatesh patiently explained the room facilities and he was simply polite too.
Stayed in May 2024
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Reviewed: 19 May 2024
Tien
Australia2 reviews10“It very close to underground and soho, I love the style of the room, made it very cozy.A little bit pricy but it’s worth”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 6 nights
- • Submitted via mobile
Good location with friendly hotel staffs. I ask for ice pack because I accidentally slip my ankle, they made one for me and save my ankle for the rest of my holiday! Very grateful.
Stayed in May 2024
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Reviewed: 19 May 2024
Nouri
Kuwait8 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 10 nights
location was fantastic this was my first time I stay at this hotel and it wont be the last time. that room were well equipped. the staff were very helpful like the hotel so mush
Stayed in May 2024
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Reviewed: 19 May 2024
David
Bermuda40 reviews1 helpful vote10“Found a new base in central London that is almost and so very close to perfection!!!”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
I loved everything. Nothing not to like!
Brand new, state of the art but warm and friendly
Stayed in May 2024
