At one point, the communal toilets were not clean.

It was very beautiful. We received an upgrade. Access to tge American Bar and other facilities was excellent. The food and drink were high quality. The staff were beyond excellent.

Stayed in January 2024

Nothing

Everything

Stayed in December 2023

American bar overrated

Architecture size of room and food

Stayed in January 2024

Loved everything. Nothing negative about it.

Lovely staff. Beautiful hotel.

Stayed in January 2024

All good and more than perfect

Stayed in January 2024

We booked an afternoon tea which was delicious. The breakfast both mornings were excellent. The staff couldn't do enough for us. It's a totally different level of service. We wanted to treat ourselves before Christmas and we definitely did that! The best part was the American bar. Lovely cocktails and bar snacks.

Stayed in December 2023

Staff are fab Location is the best Perfect vibe for Christmas 🧑‍🎄

Location is perfect Stayed with you before . Perfect .

Stayed in December 2023

Nothing

Everything, so welcoming. Nothing was too much trouble. Service exceptional.

Stayed in December 2023

Unfortunately,the pool was not available during our stay due to maintenance work . Despite us having a reservation at the River Restaurant we had to wait almost 30 minutes to be seated at our table... apologies we're given but we were surprised that this happened.

This was our second stay at The Savoy and we had another thoroughly enjoyable experience.The Christmas decorations were still in place which made the hotel look even more fabulous. The staff are so welcoming and do everything they can to ensure you feel looked after.A special mention to Zaira in the River Restaurant who was so warm and friendly and made our evening even more pleasurable.

Stayed in January 2024

Nothing to fault.

It's The Savoy!!...the staff were wonderful and we had tickets for a show at the Savoy Theatre which was also amazing.

Stayed in December 2023

Nothing

Love staying here at Christmas time. We were lucky to wake up and all the Christmas decorations had been put out.

Stayed in November 2023

At check they could not find my name. In fact it was under another name begining with the letters hill———- My e-mail address was wrong and my contact tel no. I can only presume this was erroneous info given to the hotel by Booking.com.

Location

Stayed in January 2024

Eggs Benedict were poor for a hotel of this standard

Bathroom was well equipped

Stayed in January 2024

The food and service in the savoy grill was very poor

The service was well above expectations

Stayed in January 2024

We loved everything about our stay and can only recommend it. But on our last day, we asked the concierge about tickets for a hop-on-hop-off bus tour of London and ended up not buying them at the hotel as they were 20 GBP more expensive (per person) than down the road near Trafalgar Square. This seemed unnecessary (and slightly baffling). The hotel was extremely busy when we were there, probably because of the Christmas holidays, so we sometimes had to wait for a table for breakfast because guests come from the outside. This was simply something we didn't realize, so I would recommend booking a table more often than you might otherwise because it's a popular hotel. (This actually made it feel less touristy and more local to us, so despite the busyness, it made it feel authentically British). The excellent central location on The Strand means that the area around the hotel is extremely busy with both people and traffic, so just beware of that.

The Christmas decorations at the Savoy were something from a fairy tale or a movie! The staff were some of the best we've ever experienced in any 5-star hotel - they consistently went above and beyond when we had the slightest wish. The whole experience was one of pure luxury, yet it was also relaxing. There wasn't an atmosphere of arrogance or privilege as one might fear in such hotels, and yet at the same time, the legend of the Savoy was felt everywhere. We appreciated being able to order a little Christmas tree for our room, as we spent Christmas Eve and Day there, and there were little chocolate-y surprises for us in our room, which made it extra special. We had booked at stay where breakfast was included, and it was so nice to just indulge in the generous selection every morning. It is no exaggeration that we consistently ate too much, as it was all of amazing quality. We had also booked a table for afternoon tea, which was likewise lovely, and we had booked at table at the American Bar, another popular destination for guests and outsiders as well, so booking is recommended. These all made the experience even better. The location is perfect for walking to all the sights of central London, as the hotel is situated between the Thames and Covent Garden, only a five-minute walk from either, and about a 15-minute walk from Trafalgar Square. This meant you didn't have to constantly take the Underground to go to places. We also walked to the Southside over the nearby Waterloo Bridge, from where we could see the London Eye and Big Ben, and we walked to St. Paul's Cathedral in the other direction.

Stayed in December 2023

There was really nothing not to like.

Breakfast was extremely good. There was plenty of choice, from pastries and hot food.

Stayed in December 2023

Overly busy at checking in and checking out needs to go back to the way they did it before using the side room which was an excellent personal touch having to queue isn’t what I expect when booking a suite

America bar and piano bar both first class service excellent staff extremely well looked after 😊👍

Stayed in December 2023

The wait for breakfast

The room was very comfortable

Stayed in December 2023

Nothing

Everything

Stayed in December 2023

We love the attention to detail and the hard efforts that goes in to the decorations , the atmosphere and buzz about the hotel . Food is always exceptional .Recommend the butler .

Stayed in December 2023

The pool was being fixed after bad weather caused an issue with the pool. Shame as we wanted to use the spa facilities during our stay.

Loved the room, the breakfast, location, staff & the 5 star service.

Stayed in December 2023

The room can be updated

The staff, the American bar, the breakfast etc etc

Stayed in November 2023

A couple of the courses of the Christmas meal were not so good, but the biggest issue by far was that when the bill came for lunch, an extra three people had been added (who did not exist) at a potential additional cost of about $1000!! Of course, when pointed out all was immediately sorted, but I might not have spotted it on first looking.

The location is excellent for Central London. The staff were the stars - literally nothing was too much trouble for them, and they were always checking that all was exactly as we wanted it. The rooms were lovely, and the beds sooo comfortable. Christmas lunch was understandably expensive, being 7 courses in a top restaurant, but for the most part was really lovely, A booking at the American Bar for Christmas Eve with a group of family and friends was an outstanding addition to the stay.

Stayed in December 2023

Everything

Stayed in December 2023

Nothing

Everything

Stayed in December 2023