Yotel, Gatwick South Terminal, Horley, RH6 0NP, United Kingdom
#9 of 15 hotels in Horley
Guests' ChoiceBased on 4042 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
9.5
Facilities
8.1
Staff
8.8
Value for money
7.3
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 June 2024
Kimberly
United StatesSuper small - could not fit luggage in room. Bathroom door did not close all the way, wall between bathroom and bed was clear so if you are sharing with someone, just know they will see all your business.
Super convenient, really nice front desk staff
Stayed in May 2024
Reviewed: 1 June 2024
Salena
United KingdomIt was a little cold and couldn’t personally adjust the air conditioning but no problem in getting extra blankets but still a little cold for me
Had an early flight so the location within the airport was perfect for me
Stayed in May 2024
Reviewed: 31 May 2024
Charles
United KingdomNot much to say it met all expectations really
Location is amazing in the terminal for very early or late flights it’s the place to stay especially if travelling solo
Stayed in May 2024
Reviewed: 29 May 2024
Darren
United KingdomWas a little too small, just able to fit my luggage case in, but was super convenient for my flight
Was really clean and cozy
Stayed in May 2024
Reviewed: 29 May 2024
Armine
United StatesIt is not recommended if you are claustrophobic.
Convenient inside the airport.
Stayed in May 2024
Reviewed: 28 May 2024
Helen
United KingdomToo small
Location
Stayed in March 2024
Reviewed: 27 May 2024
Colin
United KingdomFeels slightly claustrophobic
Stayed in April 2024
Reviewed: 27 May 2024
Catherine
United KingdomThe location was great but I got lost looking for it at first. Maybe some directions saying exactly how to get there from train station would be helpful as Gatwick is so big for a first timer!
Stayed in May 2024
Reviewed: 26 May 2024
Peter
United KingdomPrice
Location
Stayed in May 2024
Reviewed: 24 May 2024
Daniela
United Kingdomthe room is extremely small
Very clean room and incredibly comfortable bed
Stayed in April 2024
Reviewed: 24 May 2024
Ronan
IrelandNothing really
Functional, clean and inexpensive
Stayed in May 2024
Reviewed: 22 May 2024
Judith
United KingdomGreat location in the airport terminal Compact room, but clean and comfortable with all facilities Complimentary hot drink on arrival Friendly staff
Stayed in April 2024
Reviewed: 22 May 2024
Tessa
United Kingdomnothing
Really comfy bed and perfect amount of space for an overnight stay
Stayed in May 2024
Reviewed: 22 May 2024
Rosemary
CanadaWas a pod hotel, small but comfortable
Excellent location in the South Terminal at Gatwick Airport. Close to Railway station.
Stayed in May 2024
Reviewed: 21 May 2024
Simon
United KingdomAir con was not adjustable and was a little noisy
Location, location, location.
Stayed in May 2024
Reviewed: 17 May 2024
Marie
South AfricaExtremely friendly and helpful. Always pleasant
Stayed in May 2024
Reviewed: 17 May 2024
Fabio
ItalyInside Gatwick terminal sud, best choice for early morning flights
Stayed in May 2024
Reviewed: 16 May 2024
Florence
Antigua & BarbudaDid not use the facilities
Stayed in May 2024
Reviewed: 16 May 2024
Ione
SpainNothing
Easy, convenient, right at the terminal. I had an overnight layover and it couldn’t have been easier to rest the whole night.
Stayed in May 2024
Reviewed: 15 May 2024
Celia
Antigua & BarbudaNot enough space for large suitcase. Rooms are not soundproof. Heard all the talking and opening and closing of doors all night. Even a suitcase fall in the corridor. Hot meal was horrible. Change provider.
Unique design and comfort of the bed.
Stayed in April 2024
Reviewed: 15 May 2024
Terence
United KingdomN/A
Location obviously very convenient in Terminal so easy & quick to use, especially from a late flight arrival or early flight departure, both of which have applied to me in the past.
Stayed in April 2024
Reviewed: 15 May 2024
Samantha
United KingdomA little difficult to find. Take the lift down and there it is!
Great location - could not be closer to the airport!
Stayed in March 2024
Reviewed: 14 May 2024
Maryellen
United Kingdom24 staff, clean rooms perfect for cocoon sleeping between arrival and early morning flights.
Stayed in May 2024
Reviewed: 13 May 2024
Maureen
United KingdomRoom was very small, it's advertised as a cabin. Problem was to get into the bed you had to climb onto a step which easy when your short. Getting down was worse
It was across from departures so very convenient. Very clean. No temperature control in cabin so I was cold. Receptionist gave me a heater which was very good.
Stayed in May 2024
Istanbul, Turkey
Kas, Turkey
March, UK
Kingston, Canada
Newington, USA
Oslo, Norway
Sztutowo, Poland
New Delhi, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content