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Reviews of PARAISO Da PENHA

Rua Martins Sarmento 26, Penha de Franca, 1170-230 Lisbon, Portugal

#389 of 396 hotels in Lisbon

Guests' Choice

Review Score

Based on 359 hostel reviews

5.0

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    5.7

  • Location

    6.7

  • Facilities

    5.4

  • Staff

    7.0

  • Value for money

    5.6

  • Free Wifi

    6.3

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Showing 1 - 25

  • Reviewed: June 6, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room I got was so small the window did not closed which the streets noise kept me awake

    I did not get the room that I booked

    Stayed in May 2024

  • Reviewed: May 25, 2024

    4.0
    Unless very friendly and helpful stuff very pooor stay .
    • Business trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    More or less everything

    Very disappointed . Poor rooms very tiny and very bad matras . Shower was not working ( no water.) This should be not rented to tourist it’s max voor students ..

    Stayed in May 2024

  • Reviewed: March 3, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Place was too compact and bed wasn't comfortable at all

    Stayed in February 2024

  • Reviewed: February 21, 2024

    4.0
    Disappointed
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Hygine cleaning

    Poor quality poor staffs

    Stayed in February 2024

  • Reviewed: October 6, 2023

    4.0
    Below average. Not the worst, but definitely room for improvement.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night

    Room with no window, Owner/sttaff entered the room without knocking and caught me naked. Was nice about it and apologized, but still.

    Room was clean and tidy. Staff was nice.

    Stayed in October 2023

  • Reviewed: August 11, 2023

    4.0
    No sleep, no staff and LOTS of problems.
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 4 nights

    The bed was really hard! There were blankets put under the 5cm mattress, to try and add comfort. It didn't work. The freezer was also broken, so I came back to melted ice cream, even though there was ice around the freezer inside the fridge. At least the fridgepart of the minibar worked. You would also get woken up by the staff in the middle of the night, or anyone else who need to go to the toilet, bc of the big gap that was in the door. The staff also tried to get into my room twice, and they couldn't explain why. The lock on the door was very hard to lock and open, it's NOT the lock that is shown in the pictures, but a really old lock that can be easily picklocked. And when you needed the staff, you couldn't call them or find them. Lastly, I couldn't see what was on the TV because the controller was broken/ needed to change battery.

    The location was good, and had a nice view to the alleys. There was also no cockroaches or bedbugs in my room.

    Stayed in August 2023

  • Reviewed: June 20, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Room

    No

    Stayed in April 2023

  • Reviewed: April 6, 2023

    5.0
    Good value for money, guesthouse standards.
    • Leisure trip
    • Couple
    • Standard Double Suite
    • Stayed 1 night

    Noice levels, because of thin walls and squeaky doors I could hear other guests during the night - if you're a sensitive sleeper, consider another place.

    Staff, friendly and helpful. Location, a 15min walk to closest metro station. Private bathroom cleanness was a pleasant surprise.

    Stayed in March 2023

  • Reviewed: October 3, 2022

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 2 nights

    There was hair all over my bed and it wasn't mine. The bathroom had a terrible smell when you turned on the water. It was making me nauseous.

    The staff were nice!

    Stayed in September 2022

  • Reviewed: September 26, 2022

    6.0
    service. was good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    expensive for low grade accommodations

    quiet hi

    Stayed in September 2022

  • Reviewed: September 25, 2022

    4.0
    Average. Ok for last minute booking
    • Leisure trip
    • Solo traveler
    • Duplex Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    I had wait for 1 hr since they were doing repair and cleaning at check in time. Poor communication. No shower gel in the bathroom. Toilet not flushing properly.

    It is far from central city

    Stayed in September 2022

  • Reviewed: August 27, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    It's really expensive for what you get. They are still building, the second morning they start to put in a floor at 8 in the morning. No windows in the room.

    The woman who helped us during the day was very friendly. The bathroom was new and looked clean.

    Stayed in August 2022

  • Reviewed: August 7, 2022

    6.0
    peaceful
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 6 nights

    i could havegotten the money back from the room i didn't stay in. i booked an economy double room which was the cheapest room available and they had me stay in a single room which i think was economy too. but no money back for the mistake

    the location was great. lot's of coffee shops nearby. close to the main avenue there which is avenida de roma. all and all great location.

    Stayed in August 2022

  • Reviewed: July 24, 2022

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very very small . It was dirty. We found used tissues next to our bed .

    There was a fridge and a fan in our room. The staff was very helpful and polite. The first floor was renovated but we lived on the second which was a mess.

    Stayed in July 2022

  • Reviewed: July 23, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    bugs in the room, needed to change the room then it was okay

    staff was nice

    Stayed in July 2022

  • Reviewed: July 6, 2022

    4.0
    you get what you pay for…fair
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    bed, hole at the top of the wall

    some facilities were new, good shower staff were helpful

    Stayed in July 2022

  • Reviewed: July 2, 2022

    5.0
    Staff good, but the experience was terrible.
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 3 nights

    The first bedroom was terrible, small and it's not for 2 people, with no place to organize the suitcases. However, if this was the problem, there was no problem, as we were out all day. After sleeping the first night, I woke up with some marks on my skin, that just in the morning started to itch. There were bed bugs. In the evening I took pictures and sent them to the manager, that was helpful and tried to move us out of the bedroom, but he said that night he couldn't as the hostel was full. The next morning, the first thing he did was changed us from the room. However, all my arms, my neck and my face were covered with bed bugs' bites. He said he will throw the mattress away and buy a new one, and fumigation the place. The second bedroom was better, with more space. All the staff was really helpful, the manager offered lunch to apologize. But the experience was traumatic.

    Even though the staff are new working on the property, they are very helpful and friendly.

    Stayed in June 2022

  • Reviewed: June 17, 2022

    5.0
    Only for plan b
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No room, no windows. Very warm. People are nice. Location is nice.

    We could check in after 12pm

    Stayed in June 2022

  • Reviewed: June 1, 2022

    5.0
    Cheap and acceptable
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very small and decor very tired. Tiny bathroom. I couldn't lock the window. Some people wouldn't feel safe in this room. The door did not fit properly. Thin walls, the next bedroom woke me up having a shower. Toilet was overlooked by neighbours. Fake grass on the wall was peeling off. The mirror above the bed was terrible! Why? There was a TV but no control so could not be used. Not good for persons with physical disabilities (steep stairs) and little steps in the room.

    Nice staff. The bed was very comfortable. I slept well. The kitchen was clean. The shower was good. Mini fridge and fan in room. Lots of restaurants and a grocery shop nearby. Quiet from 10pm.

    Stayed in June 2022

  • Reviewed: May 28, 2022

    5.0
    The location [for our purposes] was great, we used the room simply to sleep in.
    • Leisure trip
    • Couple
    • Family Room with Private Bathroom
    • Stayed 2 nights

    We booked a room with a private bathroom. The bathroom was unusable, it was a partition area in the bedroom, the door was a curtain. The wash basin was located on the toilet tank and the toilet was located directly in front of the shower. The lock on the window was broken and would not close.

    The location was excellent as a family member resides in the locality. The room was comfy and clean.

    Stayed in May 2022

  • Reviewed: May 26, 2022

    4.0
    Disappointing
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Able to sleep

    The staff quick response

    Stayed in May 2022

  • Reviewed: May 9, 2022

    4.0
    Bed is comfortable, staff is friendly but overall experience not the best
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night

    Room expectations from pictures were very different. Bathroom sink was not clean.

    Staff was friendly to help with the bath sink dirtiness that was there once we arrived.

    Stayed in May 2022

  • Reviewed: May 8, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Im dissapointed because i lost my phone there and i didnt get any help to find it. No one tried to concact with me after , so i have feeling something is not right there.. p Please contact me gintarsmatiss@gmail.com for any information

    My stay was ok

    Stayed in May 2022

  • Reviewed: May 4, 2022

    6.0
    was fun.
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    couldn’t get in at 3am

    good bed quality quiet area

    Stayed in April 2022

Showing 1 - 25

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