The area was not good lots of homeless and drugs

The property was basic but comfortable

Stayed in April 2024

The slight drawback is the aspect towards Eddy with the clinic nearby, however everyone I’ve encountered on the streets/sidewalk is generally harmless.

I love the design and layout of the property. The rooms are very clean and comfortable. It’s in a great location for access to multiple forms of transportation or walking to popular areas.

Stayed in May 2024

Of course the neighborhood is challenging and requires staying alert for visitors as well as residents, but I've never had a bad experience.

Whenever I come to SF, The Phoenix over 3 decades has been my preferred hotel. it remains so after this trip and I have every reason to return.

Stayed in April 2024

It’s in the tenderloin

Great iconic hotel for group events

Stayed in May 2024

The location is fantastic for easily getting around the city with great dining and nightlife nearby. The neighborhood itself is a bit sketchy with unhoused persons needing care, services, and shelter out on the streets.

Comfortable and stylish digs with helpful and friendly staff and nicely presented accommodations.

Stayed in April 2024

The pretentious front desk guy at check in

The retro vibes

Stayed in February 2024

Manager was really great.

Stayed in January 2024

Street location as regards to area it is now placed in .

Friendly staff,always on duty day or night ,clean tidy site inside & out

Stayed in October 2023

Staff are so nice. They had no problems spending time answering questions or helping us with our plans for the day. The pool looked lovely, unfortunately we didn't have time to use it on this trip. Overall, it's a really fun kind of place to stay!!

Stayed in October 2023

The staff at night when I did my checkin was rude

The bed and the pool

Stayed in September 2023

Could supply a fridge perhaps? And more toiletries?

Unique 1950s style and theme, very nice. Excellent friendly staff. Nice lighting at night and good-sized pool outside.

Stayed in August 2023

The tenderloin is still as wild as ever. I wish there wasn’t so many junkies but nothing awful happened.

Vibe was great inside, It’s very chill. Neighborhood is wild. Junkies everywhere but the property felt very safe inside.

Stayed in August 2023

Best place to Star in S.F.

Stayed in August 2023

Location

The pool

Stayed in July 2023

Super friendly staff. Pool and courtyard are a vibe. Easy to get anywhere in the city.

Stayed in July 2023

The room is poorly soundproofed.

Stayed in May 2023

When other guests walk past your room you can hear them very clearly, but the rooms do block sounds from outside the premises. I would have liked to have had a mini-fridge in the room.

For some, the location in the Tenderloin could be a deterrent, but we love it! The close proximity to many fun bars and restaurants, reasonably priced parking, and the fun decor are just a few highlights. This was our second stay here and it won’t be the last!

Stayed in May 2023

price

vibes

Stayed in April 2023

The price is on the higher end for a hotel in the middle of Tenderloin.

Super comfortable and clean rooms, packed with style and fun decoration that is not too intrusive, but refreshing. Laid back atmosphere, but not too noisy. Overall, great place to stay.

Stayed in March 2023

It took a while for the room to heat up the first night. Also, the block going south and the block going east are VERY sketchy. Once you go just a few blocks south, it's City Hall and the Ballet and the Symphony, but the immediate vicinity has a lot of people smoking crack. If this will bother you, you might want to stay somewhere else.

My friend and I thought the beds were some of the most comfortable we've ever slept in at a hotel. The heated pool was fantastic and I was the only one in it since it was "winter" there. The staff are all friendly and helpful. The parking lot is easily accessible and a great price.

Stayed in January 2023

Only downside is the that the neighborhood is a little more gritty than some people might be comfortable with. But inside the property was clean and felt totally safe. Not that we had any issues walking around, even after dark -- it's a pretty easy 10-min walk to the Bill Graham Civic Auditorium (we came to SF to see a concert there). But definitely a little edgier than someplace like Northbeach, or the more touristy parts of town.

A fun place: old-school motel fixed up nicely in a hipster kinda way :) Kids loved the pool -- the courtyard is as cool and inviting a place to sit as it looks in the photos.

Stayed in November 2022

Of course the Tenderloin area is terrible but nothing you can do about that

Staff was very helpful. We came early to ride bikes in the city and staff was very accommodating

Stayed in November 2022

The restaurant was closed all the time I stayed there. I would have loved a cup of coffee and breakfast before I departed in the morning.

I was attending a concert at August Hall and wanted accommodation close to the venue with private parking. Tenderloin is a pretty sketchy area with lots of homeless people, trash, and rats...but with a lot of good concert venues. This hotel is a little oasis, with a beautiful garden settings and pool behind closed walls. You leave Tenderloin behind you when you pass through their gates. And the private parking was non-negotiable for me.

Stayed in November 2022

the neighborhood feels a lot less safe than the last time I was there.

super cool, comfy, and affordable

Stayed in November 2022