Full star rating for this hotel. The breakfast they offer was exceptional and the customer service from a gentleman on reception named Shaun was incredible. Highly recommend.

Stayed in October 2023

There was nothing i didnt like

Clean and comfortable

Stayed in October 2023

Booked this hotel because it had a free airport shuttle. Turns out if you need to be by the airport before 7am, you have to take care of it yourself. It nowhere said that airport shuttle was only available at certain times…. This was the only reason we booked the hotel. It’s totally worn down, old, beds uncomfy and then you don’t even get what you pay for. Personnel had no understanding for it and didn’t help out at all. Never coming back.

Stayed in July 2023

Shuttle_Service. Other hotels had larger shuttle buses.

The location is too far away and unfortunately the shuttle service was full twice, leading to almost 90min waiting time at airport in the late evening.

Stayed in August 2023

The hotel is farther from the airport than I expected, but the value was worth it. The airport shuttle was reliable.

The hotel is very clean and comfortable. The breakfast was excellent for this class of hotel.

Stayed in August 2023

Staff did not even bother to connect to the electricity the coffee maker, fridge, and TV. Light is little in the rooms, so I could not see the plugin place behind the desk. Do i need to go under the desk after 15 hrs flight? Dark curtains are fake, only covering the ends of the window, but not large to move and cover the full window. I felt that this room was like this for months, not freshly cleaned and prepared for a customer coming tired, paying $135 for a night. bathroom paint was peeling because of mosture. Shuttle driver was not friendly, and info about the shittle was incorrect. It travels every hour not when you call them.

Breakfast was OKK, nothing really fancy eggs, nuffins, toast, pankackes, coffe, tea, juices, cereal. So it was fine. They do not provide gluten free bread or pastires, so I could not eat bread at all/

Stayed in August 2023

shuttle bus wait was two hours for pickup and for the return to the airport, they had no availability so we had to take a cab. extremely unhelpful staff. breakfast of lowest possible quality and far from the airport (30$ cab)

-

Stayed in August 2023

Staff are very rude & non cooperative

Location is ok

Stayed in August 2023

The staff in the front office (Reception) are horrible. They do not have minimum courtesy to talk to guests. In particular there was a male staff in the reception on 5th Aug. (at around 7 PM) who is unfit to be in the reception. He was so bad in his communication. We booked 2 rooms but the guy was unable to trace it & was arguing that we have only 1 room booking. It took almost 30 minutes for him to trace the 2nd room booking & we were forced to stand in the reception for almost 30 minutes. He is a horrible & I never saw such a horrible staff in my life.

Location is OK

Stayed in August 2023

Beds comfort isn't there; Wi-Fi is bad, rooms are not Maintained that much; laundromat doesn't work

Ok

Stayed in July 2023

Very nice staff - receptionists and shuttle driver were so nice and helpful! Thank you so much!

Stayed in July 2023

The waffles were rubbery. The walls in the room were thin . I could clearly hear the next room neighbors talking when we were trying to get to sleep! The lady at the front desk was loud talking and laughing. Not professional. She told the driver that she loved him!

The breakfast was ok .

Stayed in May 2023

emplomes so linda

Stayed in June 2023

there’s nothing not to like about the property.

friendly staff, friendly driver, excellent breakfast, good gym facilities, close to airport, good room!

Stayed in May 2023

Breakfast was good

Stayed in May 2023

Hotel was generally good. Breakfast could be better but still good enough

Stayed in May 2023

all good.

~ Staff were extremely friendly and great free minibus service to airport where we caught the train into Chicago.

Stayed in May 2023

Parking was an absolute joke. The hotel gave all the parking spots on the property to "park and fly", so the whole lot was full of people who weren't even staying at the hotel. Tried to park up front just to be out of the way, only for the front desk to threaten to have us towed! Nobody was present at the front desk for checkouts. We just had to leave our keys in a pile and pray everything worked out. Unbelievably bad time

Easy access to the tollway, decent breakfast options

Stayed in May 2023

definitely needs an update.

the shuttle drivers were fabulous!

Stayed in May 2023

the receptionist was telling me my booking got canceled since I was a no call no show but I never received an email or anything stating that would happen. she said I had to call to let the hotel know I was going to be late checking in even though I had reserved a room and received confirmation of the booking and my account had been charged. she was rude and unprofessional. I drove 9 hours from Nebraska with my son and almost didn’t have a place to sleep. I told her somebody should have advised me or sent me an email regarding the request to call if I wasn’t going to make it at 3pm check in time which didn’t make sense at all being that I always reserve rooms and I am always late checking in due to air flight delays or traffic and or work delays. she needs to be retrained. it was Saturday morning around 8am that I arrived and she was there. then since I was showing her emails on the booking confirmation and nothing on the cancellation then she ended up giving me a handicap room.

nice

Stayed in May 2023

Nothing

Location Free shuttle service to and from the airport Friendly drivers Car park

Stayed in May 2023

The place is old and dated. The toliet and sink is way too low. Carpet is old. Holes in the wall. The bed is hard as a rock. The whole hotel is dark and gloomy. It was an uncomfortable stay. I slept sitting on the chair and slumped over the bed a bit because the bed was so hard and I could feel the springs. Bed was so small too. The bathroom had no vent and its a small room. So be careful what you eat otherwise smells lingers.

Easy to check in and out

Stayed in May 2023

Nothing

The location and the free shuttle bus from the airport was great. The driver was very entertaining and had us all laughing. The distance from chicago wasn't so good but we did a 16min walk to catch a bus and that was very easy from the bus we caught the blue line train into Chicago and it all went perfectly and was so cheap well worth doing

Stayed in May 2023

good staff,clean,comfort,shuttle bus to airport

Stayed in April 2023

The early check in due to flight cancelled

Stayed in March 2023