Lucy offers family-run accommodations and simple décor in central Puerto Natales, only 4 blocks from the city center. Guests can book trips to Torres del Paine and enjoy free Wi-Fi. Casa Lucy has bright rooms with private bathrooms. They are styled with pastel colors and have parquet floors. A full continental breakfast with eggs, cheese, regional jams and breads can be enjoyed daily in the living room. Teniente Julio Gallardo Airport is 5.6 mi away from Lucy.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the top-rated area in Puerto Natales, this property has an excellent location score of 9.3!

Want a great night's sleep? This property was highly rated for its very comfy beds.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 full bed
2 twin beds
and
1 full bed
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Property practice

This property told us they've implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, or nature.
Guest reviews

Categories:

Staff
9.8
Facilities
9.5
Cleanliness
9.8
Comfort
9.8
Value for money
9.3
Location
9.3
Free WiFi
9.4
Select topics to read reviews:

See what guests loved the most:

  • Shelley
    United States of America United States of America
    We stayed here before and after hiking the W and were able to leaved out luggage while we hike. The hotel is very clean and quiet and Lucy is a fabulous hostess. It’s very well located, can walk to the bus station and the center. The breakfast is...
  • Andrew
    United States of America United States of America
    Lucy is a wonderful host. The facilities were spacious and clean, the breakfast was delicious and plentiful, and the location was perfect--between the bus station and the busy tourist and commercial area. But Lucy was this hostal's best asset. She...
  • Barrett
    United States of America United States of America
    Great location, Lucy is super accommodating and friendly, facility is really clean.

Area info

Amenities of Casa Lucy
Great facilities! Review score, 9.5

Most popular amenities
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Breakfast
Bathroom
  • Private Bathroom
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Services
  • Shared lounge/TV area
  • Baggage storage
  • Tour desk
Front Desk Services
  • Invoice provided
Safety & security
  • CCTV in common areas
  • Key access
General
  • Smoke-free property
  • Heating
  • Family rooms
  • Non-smoking rooms
Languages Spoken
  • Spanish

House rules

Casa Lucy takes special requests – add in the next step!

Check-in

From 12:00 PM to 12:00 AM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 7:00 AM to 10:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 4 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

4+ years
Extra bed upon request
$30 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Mastercard Visa Red Compra Diners Club American Express Cash Casa Lucy accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Pets

Pets are not allowed.

The fine print
Must-know information for guests at this property

Payments with Credit Card can only be in local currency (CLP). Payment in USD are only possible in cash.

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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Casa Lucy of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Casa Lucy

  • Check-in at Casa Lucy is from 12:00 PM, and check-out is until 10:00 AM.

  • Casa Lucy is 3,100 feet from the center of Puerto Natales. All distances are measured in straight lines. Actual travel distances may vary.

  • Casa Lucy offers the following activities/services (charges may apply):

    • Room options at Casa Lucy include:

      • Double
      • Twin
      • Family

    • The prices at Casa Lucy may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.