Lucy offers family-run accommodation and simple décor in central Puerto Natales, only 4 blocks from the city centre. Guests can book trips to Torres del Paine and enjoy free Wi-Fi. Casa Lucy has bright rooms with private bathrooms. They are styled with pastel colours and have parquet floors. A full continental breakfast with eggs, cheese, regional jams and breads can be enjoyed daily in the living room. Teniente Julio Gallardo Airport is 9 km away from Lucy.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Puerto Natales, this property has an excellent location score of 9.3

Want a great night's sleep? This property was highly rated for its very comfy beds.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 double bed
2 single beds
1 large double bed
2 single beds
and
1 double bed
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Property practice

This property has told us they implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.8
Facilities
9.5
Cleanliness
9.8
Comfort
9.8
Value for money
9.3
Location
9.3
Free WiFi
9.4
Select topics to read reviews:

See what guests loved the most:

  • Georgia
    United Kingdom United Kingdom
    Great property and breakfasts. V spacious nice rooms which are cleaned daily. Owner is super helpful and lovely. They also store bags for free while you’re doing the W or O Trek.
  • John
    Canada Canada
    Lucy was amazing and went out of her way to help is despite our language difference she is a great host Close to bus station which we liked and not too far to cofeee and restaurants Very safe and clean
  • James
    United Kingdom United Kingdom
    The host was lovely . The location is close to the bus station so no taxi needed with heavy bags , also very close to a laundrette . Allowed us to store bags while doing the o trek and when we returned the big bags were in our room waiting for us...
Quality rating
Booking.com rated the quality of this property as 3 out of 5 based on factors such as facilities, size, location and services provided.

Property surroundings

Facilities of Casa Lucy
Great facilities! Review score, 9.5

Most popular facilities
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Breakfast
Bathroom
  • Private bathroom
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Services
  • Shared lounge/TV area
  • Luggage storage
  • Tour desk
Reception services
  • Invoice provided
Safety & security
  • CCTV in common areas
  • Key access
General
  • Non-smoking throughout
  • Heating
  • Family rooms
  • Non-smoking rooms
Languages spoken
  • Spanish

House rules

Casa Lucy takes special requests - add in the next step!

Check-in

From 12:00 to 00:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 07:00 to 10:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 4 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

4+ years
Extra bed upon request
US$30 per person, per night

Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Mastercard Visa Red Compra Diners Club American Express Cash Casa Lucy accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Pets

Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Payments with Credit Card can only be in local currency (CLP). Payment in USD are only possible in cash.

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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Casa Lucy in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Legal information

This property is managed by a private host. EU consumer law relating to professional hosts might not apply.

FAQs about Casa Lucy

  • The prices at Casa Lucy may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Casa Lucy offers the following activities / services (charges may apply):

    • Casa Lucy is 1,050 yards from the centre of Puerto Natales. All distances are measured in straight lines. Actual travel distances may vary.

    • Room options at Casa Lucy include:

      • Double
      • Twin
      • Family

    • Check-in at Casa Lucy is from 12:00, and check-out is until 10:00.