• City view
  • Garden
  • Pets allowed
  • Swimming Pool
  • BBQ facilities
  • WiFi
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access

Get the celebrity treatment with world-class service at Sheraton Santiago Hotel & Convention Center

Featuring a fantastic outdoor pool and a complete fitness centre, Sheraton Santiago Hotel & Convention Center offers 5-star luxury accommodation in the neighourhood of Providencia in Santiago. Free Wi-Fi access is available in public areas. Rooms at Sheraton Santiago Hotel are all tastefully-decorated and equipped with a flat-screen TV, a private bathroom with free toiletries and a great view of the pool or the Andes Mountain Range. Daily maid service is provided. Internet access is available for an extra fee. A breakfast buffet, lunch, and dinner are served at the hotel’s award-winning El Cid Restaurant. Additionally, there is also a lobby bar where guests may unwind. Laundry services may be requested for an extra fee. Sheraton Santiago is conveniently located a 5-minute walk from Pedro de Valdivia Metro Station and near San Cristobal Hill and Pablo Neruda’s House. The hotel is a walking distance from an array of commercial and gastronomical options. Costanera Shopping Centre is a 15-minute walk away. Arturo Merino Benitez Airport is 12 minutes away by car. Viña del Mar and Valle Nevado Ski Centre can be easily reached from the property. Shuttle services may be requested for an extra fee.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Sheraton
Hotel chain/brand
Sheraton

Property highlights

Situated in the best rated area in Santiago, this hotel has an excellent location score of 8.9

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Vegetarian, American, Buffet

Private parking at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.8
Facilities
8.3
Cleanliness
8.8
Comfort
8.8
Value for money
7.8
Location
8.9
Select topics to read reviews:

See what guests loved the most:

  • Michael
    United Kingdom United Kingdom
    Location and facilities along with staff excellent
  • Susan
    United States United States
    The breakfast was adequate. The omelette was a nice addition. The staff was attentive.
  • Melanie
    United Kingdom United Kingdom
    The staff were very pleasant and spoke English. Pool area was nice and food was available around the pool. Gym was very good with lots of equipment. Hop On Hop Off bus stops outside the hotel.

Hotel surroundings

Restaurants
2 restaurants on site

  • El Cid Restaurant
    • Cuisine
      International
    • Open for
      Dinner
  • Lobby Bar
    • Cuisine
      International

Facilities of Sheraton Santiago Hotel & Convention Center
Great facilities! Review score, 8.3

Most popular facilities
  • Outdoor swimming pool
  • Private parking
  • WiFi
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
  • 24-hour front desk
  • 2 restaurants
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Outdoor fireplace
  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
  • Fold-up bed
  • Clothes rack
Ski
  • Ski storage
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bicycle rental
  • Live sport events (broadcast)
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Bike tours
    Additional charge
  • Cycling
  • Hiking
  • Children's playground
  • Skiing
    Off-site
Living Area
  • Sofa
  • Desk
Media & Technology
  • iPod dock
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in public areas and costs US$15 per 24 hours.
Parking
Private parking is possible on site (reservation is not needed) and costs US$20 per day.
  • Electric vehicle charging station
Transport
  • Public transport tickets
    Additional charge
Reception services
  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
    Additional charge
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Pet bowls
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Heating
  • Soundproofing
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Pants press
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Outdoor swimming pool
Free!
  • Seasonal
  • All ages welcome
  • Pool/beach towels
  • Pool bar
  • Sun umbrellas
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Hair styling
  • Hair cut
  • Beauty Services
  • Sun umbrellas
  • Hammam
    Additional charge
  • Massage
    Additional charge
  • Solarium
  • Fitness centre
Languages spoken
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

House rules

Sheraton Santiago Hotel & Convention Center takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 5 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
3 - 16 years
Extra bed upon request
US$60 per child, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed on request. Charges may be applicable.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa Diners Club American Express Cash Sheraton Santiago Hotel & Convention Center accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

LOCAL TAX LAW

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented.

The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately.

The pool is currently open with a limited capacity allowed and prior reservation is required. Remember that due to the capacity for sanitary measures, you must reserve a schedule for the use of the pool.

**Please note** The Outdoor Pool will be closed on December 31st 2023 due to assembly work for a New Year's eve celebration. The Outdoor pool will be available from January 01st 2024.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Sheraton Santiago Hotel & Convention Center in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

FAQs about Sheraton Santiago Hotel & Convention Center

  • Sheraton Santiago Hotel & Convention Center is 2.1 miles from the centre of Santiago. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Sheraton Santiago Hotel & Convention Center can enjoy a highly-rated breakfast during their stay (guest review score: 7.9).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • American
    • Buffet

  • Sheraton Santiago Hotel & Convention Center has 2 restaurants:

    • Lobby Bar
    • El Cid Restaurant

  • Sheraton Santiago Hotel & Convention Center offers the following activities / services (charges may apply):

    • Fitness centre
    • Massage
    • Hammam
    • Cycling
    • Hiking
    • Children's playground
    • Skiing
    • Solarium
    • Steam room
    • Personal trainer
    • Hair styling
    • Happy hour
    • Fitness classes
    • Bicycle rental
    • Beauty Services
    • Fitness/spa locker rooms
    • Spa/wellness packages
    • Swimming Pool
    • Spa facilities
    • Tour or class about local culture
    • Spa lounge/relaxation area
    • Bike tours
    • Hair cut
    • Live sport events (broadcast)
    • Fitness

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The prices at Sheraton Santiago Hotel & Convention Center may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Sheraton Santiago Hotel & Convention Center is from 15:00, and check-out is until 12:00.

  • Room options at Sheraton Santiago Hotel & Convention Center include:

    • Double