• City view
  • Garden
  • Balcony
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms

Standing on the beautiful shore of Hangzhou's West Lake, the luxurious Shangri-La Hotel occupies 40 acres of rolling hills and lush greenery. It offers 3 dining options. The hotel is covered with 5G network signals. Free in-room internet is available. Shangri-La Hangzhou is a 2-minute walk from Su Causeway, a 3-minute walk from Impressions Of the West Lake and a 13-minute drive from Lingyin Temple. The hotel is a 15 minutes drive to the railway station and 45 minutes to Hangzhou Xiaoshan International Airport. Air-conditioned rooms fitted with carpeted flooring enjoy beautiful views of Baoshi mountain or gardens. A flat-screen TV, minibar and personal safes add to the comfort of each room. The modern Fitness Centre has a well-equipped gym. The hotel also provides a business centre and free parking. Shangri-La Hangzhou offers a wide range of facilities for conferences and social functions. Guests may sample international buffet spreads at Coffee Garden and Hangzhou and Cantonese style cuisines at Shang Palace.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Shangri-La Group
Hotel chain/brand
Shangri-La Group

Property highlights

Top location: Highly rated by recent guests (9.5)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.6
Facilities
7.0
Cleanliness
7.8
Comfort
7.8
Value for money
7.0
Location
9.5
High score for Hangzhou
Low score for Hangzhou
Select topics to read reviews:

See what guests loved the most:

  • Artur
    Poland Poland
    great location and breakfast full of choices and that would be all pros
  • Jieying
    Sweden Sweden
    If you would like to not be in the city, this is one of the best locations to be next to the West Lake.
  • Katherine
    Indonesia Indonesia
    Great location right across the West Lake and next to the Yue Fei Temple, as well as some nice little restaurants and convenience stores. This hotel is a bit old but still very clean, the service is also perfect, if you need something the staff...

Hotel surroundings

Restaurants
2 restaurants on site

  • 咖啡苑
    • Cuisine
      American • Asian
    • Open for
      Breakfast • Lunch • Dinner • High tea
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
  • 香宫
    • Cuisine
      African • Chinese
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Vegetarian

Facilities of Shangri-La Hangzhou

Most popular facilities
  • Airport shuttle (free)
  • Free parking
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
  • 2 restaurants
  • Terrace
  • Tea/coffee maker in all rooms
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
  • Dressing room
View
  • City view
  • View
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Kitchen
  • Cleaning products
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bicycle rental
    Additional charge
  • Happy hour
    Additional charge
  • Bike tours
    Additional charge
  • Cycling
  • Hot tub
Living Area
  • Sofa
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
Wired internet is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Electric vehicle charging station
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
Cleaning services
  • Daily housekeeping
  • Trouser press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Grocery deliveries
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Soundproofing
  • Car hire
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Pants press
  • Airport shuttle
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
Wellness
  • Fitness
  • Fitness centre
Languages spoken
  • English
  • Chinese

House rules

Shangri-La Hangzhou takes special requests - add in the next step!

Check-in

From 14:00 to 00:00

Check-out

From 00:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Extra bed upon request
CNY 350 per child, per night
Cot upon request
Free
2 - 17 years
Extra bed upon request
CNY 350 per child, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa UnionPay debit card Cash Shangri-La Hangzhou accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a valid government-issued ID card or passport upon check-in.

FAQs about Shangri-La Hangzhou

  • Shangri-La Hangzhou is 2.3 miles from the centre of Hangzhou. All distances are measured in straight lines. Actual travel distances may vary.

  • Shangri-La Hangzhou offers the following activities / services (charges may apply):

    • Fitness centre
    • Cycling
    • Happy hour
    • Fitness
    • Bike tours
    • Bicycle rental

  • Shangri-La Hangzhou has 2 restaurants:

    • 咖啡苑
    • 香宫

  • The prices at Shangri-La Hangzhou may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, Shangri-La Hangzhou is popular with guests booking family stays.

  • Check-in at Shangri-La Hangzhou is from 14:00, and check-out is until 12:00.

  • Room options at Shangri-La Hangzhou include:

    • Double
    • Twin
    • Suite