Kids(2-4 years old) love the playground! Spa is excellent, time management is great, anything is smooth. the body and facial massage are high quality. Staff are nice! Well trained! Chef are talkative, familiar with the kids. They updated our flight schedule, we were so appreciated they told us our flight was cancelled, All the staff were helpful and arranged us a taxi immediately, we catch on the flight finally, but we did left some stuff in the hotel, and they sent back to us. They all professional! Thai food and bbq food are outstanding! Floating breakfast is fancy!

Wai Hong Kong

excellent staff! Spencer, Wendy, Resto chief, Selina and others are amazing, always doing their best. you will never meet such service in the West. excellent villas, beds, pools. even western food is great

Ivan Belarus

Top service, much improved on other locations in Sanya. Villa and surrounding area always clean by the time u return from breakfast. Free happy hour a nice additional touch too. Also forwarded everything we left behind for minimal postage charge.

Paul United Kingdom

The service, the peacefulness, having our own pool, the breakfast

Hazy China

Being a 13 yr old resort, Banyan Tree Sanya has exceeded my expectation. The service and the staff were fantastic, everybody was friendly and helpful, facilities were fairly well maintained and we really cherished the privacy and peaceful environment that our villa provided. I don’t remember having a meal which wasn’t top chef quality - a lovely surprise!

Gisela Macao

Everything. The villa was fantastic and cleaned every day while we were at breakfast. The food was exquisite and always served in a polite manner. The beach side BBQ was tremendous with a huge variety and served with decent wine. Spencer, Jimmy, Tim and Nancy were excellent and would get us anything we needed whenever we asked (including an ice bucket for wine at 11pm!) Buggies would pick you up within minutes of calling for one. And to top it off, Wendy and Cassiel in the spa helped top our honeymoon with an excellent massage.

Daniel United Kingdom

Spacious pool villa , amazing service throughout the whole stay .

Anonym China

Not a great deal of English, but the staff does their best. I found the resort to actually be quite tranquil and relaxing. This isn't like most of the resorts in the area. You can actually feel like you are "getting away" and can kind of lose touch with the outside world like you can't at most resorts. The food was really good, and fairly priced for a 5 star resort. The best thing was having your own pool to swim in each day, which our young daughter (and us!) loved. I want to give a special shout out to Hickey who acted as a personal concierge throughout the trip to make sure that we didn't have problems with the language barrier. Thanks Hickey! I also want to thank the head of F and B Jimmy, who went out of his way to be kind and helpful to our family. Overall, I would highly recommend this resort. You'll pay for it, but if you are looking to truly get away from it all... it's worth it.

Joel Canada

Very few guests on a large hotel property with beautiful pools and a nice park. The beach is really nice and large. Dining under the open sky is always a special treat!

Joachim China

Everything was amazing. Wonderful private Villa with swimming pool and jacuzzi. The property is peaceful and relaxing, beautifully kept and well maintained. They have there own private beach which you can relax on without hundreds of other tourists. Every evening at 5:30 you can sit by the beach and enjoy the sunset with a few free glasses of wine and canapés. All the staff at the hotel were extremely welcoming, friendly, polite and professional. The manager Hickey was great, gave us a tour of the property when we first arrived and was happy to help with anything we needed. Both my wife and I had an amazing time and will definitely be returning on our next trip to Sanya.

Scott China