• City view
  • Garden
  • Swimming pool
  • Free WiFi
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

A 2-minute walk from Suzhou New District’s commercial and entertainment areas, Shangri-La Suzhou offers accommodations featuring spectacular views of the city, branded amenities and free Wi-Fi. Located between floors 28-51 of the Metropolitan Tower, The Suzhou Shangri-La’s comfortable and modern rooms feature floor-to-ceiling windows, a 40-inch flat-screen TV and ample workspace. The spacious room allows for an extra large bed with cotton linen. A pillow menu ensures that guests get a good rest. Guests can exercise at the Shangri-La Suzhou’s 24-hour fitness center, a full-size indoor pool or at the outdoor tennis courts. Relaxing treatments are offered by the fully-equipped spa or and a sauna and whirlpools are ready for use. A business center and cash machine are available on site. Fine dining is available at The Shang Palace, which serves Huai Yang, Cantonese and scrumptious regional dishes. Nishimura Restaurant serves daily fresh sushi, while international buffet is on offer at Café Soo. Other dining options include Deli Soo. Guests can enjoy beverages at this property. The Shangri-la Suzhou is 62 mi from Hongqiao Airport in Shanghai and a 15-minute drive from Suzhou Railway Station.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Shangri-La Group
Hotel chain/brand
Shangri-La Group

Property Highlights

Top Location: Highly rated by recent guests (8.8)

Breakfast Info

Buffet

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
8.8
Cleanliness
8.6
Comfort
8.6
Value for money
8.2
Location
8.8
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Valentyna
    China China
    The hotel is nice and clean, the staff is very polite and ready to help.
  • Graham
    China China
    Breakfast was excellent, fitness facilities also great
  • Dieter
    Germany Germany
    Wir waren drei Tage dort hatten aber nicht mit Frühstück gebucht. Am ersten Tag haben wir dennoch dort gefrühstückt. Es war ein normales Buffet, wie in China üblich. Da ich aber zum Frühstück notfalls mit einer Tasse kaffee auskomme waren wir am...

Hotel area info

Restaurants
3 Restaurants On Site

  • 香宫
    • Cuisine
      Chinese
    • Ambience
      Family-friendly • Traditional • Modern
  • 西村日本料理
    • Cuisine
      Japanese
    • Ambience
      Family-friendly • Traditional • Modern • Romantic
  • 咖啡厅
    • Cuisine
      Pizza • Seafood • Sushi • Local • Asian • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Traditional • Modern • Romantic

Amenities of Shangri-La Suzhou
Great facilities! Review score, 8.8

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Free parking
  • Fitness center
  • Non-smoking rooms
  • Spa
  • 3 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
  • Extra long beds (> 6.5 ft)
View
  • City view
  • Landmark view
  • Mountain view
  • View
Outdoors
  • Garden
Kitchen
  • Cleaning products
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Happy hour
    Additional charge
  • Badminton equipment
    Additional charge
  • Pool table
    Additional charge
  • Hot tub
  • Tennis court
    Additional chargeOff-site
Living Area
  • Sofa
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
Front Desk Services
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Hardwood or parquet floors
  • Tile/Marble floor
  • Heating
  • Soundproof
  • Car rental
  • Laptop safe
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Ironing facilities
  • Facilities for disabled guests
  • Suit press
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Wheelchair accessible
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 – indoorFree!
  • Open all year
  • Adults only
  • Heated pool
  • Shallow end
  • Pool/Beach towels
Pool 2 – indoor (kids)Free!
  • Open all year
  • Suitable for kids
Spa
  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Back massage
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Japanese
  • Chinese

House rules

Shangri-La Suzhou takes special requests – add in the next step!

Check-in

From 3:00 PM to 11:30 PM

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Maestro Mastercard Visa UnionPay credit card UnionPay debit card JCB Diners Club American Express Cash Jin Dragon Peony Greatwall Shangri-La Suzhou accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a valid government-issued ID card or passport upon check-in. Please note that only a valid government-issued ID card is acceptable for Mainland Chinese citizens.

Please kindly note that in order to prevent the spread of the novel coronavirus pneumonia, the hotel's SPA and restaurants are closed until further notice. Breakfast is served at the Executive Lounge on floor 48.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Shangri-La Suzhou

  • Guests staying at Shangri-La Suzhou can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Buffet

  • Room options at Shangri-La Suzhou include:

    • Double
    • Twin

  • Shangri-La Suzhou has 3 restaurants:

    • 西村日本料理
    • 香宫
    • 咖啡厅

  • Yes, Shangri-La Suzhou is popular with guests booking family stays.

  • Check-in at Shangri-La Suzhou is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Shangri-La Suzhou offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Massage
    • Pool table
    • Tennis court
    • Body treatments
    • Happy hour
    • Spa/Wellness packages
    • Beauty services
    • Spa lounge/Relaxation area
    • Personal trainer
    • Fitness classes
    • Badminton equipment
    • Spa facilities
    • Swimming pool
    • Fitness
    • Facial treatments
    • Foot bath
    • Locker rooms
    • Back massage
    • Body scrub
    • Yoga classes
    • Steam room

  • The prices at Shangri-La Suzhou may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Shangri-La Suzhou on this page.

  • Shangri-La Suzhou is 1.7 miles from the center of Suzhou. All distances are measured in straight lines. Actual travel distances may vary.