• City view
  • Garden
  • Swimming Pool
  • Free WiFi
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

A 2-minute walk from Suzhou New District’s commercial and entertainment areas, Shangri-La Suzhou offers accommodation featuring spectacular views of the city, branded amenities and free Wi-Fi. Located between floors 28-51 of the Metropolitan Tower, The Suzhou Shangri-La’s comfortable and modern rooms feature floor-to-ceiling windows, a 40-inch flat-screen TV and ample workspace. The spacious room allows for an extra large bed with cotton linen. A pillow menu ensures that guests get a good rest. Guests can exercise at the Shangri-La Suzhou’s 24-hour fitness centre, a full-size indoor pool or at the outdoor tennis courts. Relaxing treatments are offered by the fully-equipped spa or and a sauna and whirlpools are ready for use. A business centre and cash machine are available on site. Fine dining is available at The Shang Palace, which serves Huai Yang, Cantonese and scrumptious regional dishes. Nishimura Restaurant serves daily fresh sushi, while international buffet is on offer at Café Soo. Other dining options include Deli Soo. Guests can enjoy beverages at this property. The Shangri-la Suzhou is 100 km from Hongqiao Airport in Shanghai and a 15-minute drive from Suzhou Railway Station.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Shangri-La Group
Hotel chain/brand
Shangri-La Group

Property highlights

Top location: Highly rated by recent guests (8.9)

Breakfast info

Buffet

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
8.6
Cleanliness
8.6
Comfort
8.6
Value for money
8.2
Location
8.9
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Justin
    Singapore Singapore
    Central location Comfortable room Nice facilities: gym and swimming pool
  • Valentyna
    China China
    The hotel is nice and clean, the staff is very polite and ready to help.
  • Graham
    China China
    Breakfast was excellent, fitness facilities also great

Hotel surroundings

Restaurants
3 restaurants on site

  • 香宫
    • Cuisine
      Chinese
    • Ambiance
      Family friendly • Traditional • Modern
  • 西村日本料理
    • Cuisine
      Japanese
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
  • 咖啡厅
    • Cuisine
      Pizza • Seafood • Sushi • Local • Asian • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional • Modern • Romantic

Facilities of Shangri-La Suzhou
Great facilities! Review score, 8.6

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Free parking
  • Fitness centre
  • Non-smoking rooms
  • Spa and wellness centre
  • 3 restaurants
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Towels/sheets (extra fee)
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
  • Extra long beds (> 2 metres)
View
  • City view
  • Landmark view
  • Mountain view
  • View
Outdoors
  • Garden
Kitchen
  • Cleaning products
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Happy hour
    Additional charge
  • Badminton equipment
    Additional charge
  • Billiards
    Additional charge
  • Hot tub
  • Tennis court
    Additional chargeOff-site
Living Area
  • Sofa
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
Reception services
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Hardwood or parquet floors
  • Tile/marble floor
  • Heating
  • Soundproofing
  • Car hire
  • Laptop safe
  • Carpeted
  • Soundproof rooms
  • Lift
  • Ironing facilities
  • Facilities for disabled guests
  • Pants press
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Wheelchair accessible
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 - indoorFree!
  • Open all year
  • Adult only
  • Heated pool
  • Shallow end
  • Pool/beach towels
Pool 2 - indoor (kids) Free!
  • Open all year
  • Suitable for kids
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Back massage
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • Japanese
  • Chinese

House rules

Shangri-La Suzhou takes special requests - add in the next step!

Check-in

From 15:00 to 23:30

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Maestro Mastercard Visa UnionPay credit card UnionPay debit card JCB Diners Club American Express Cash Jin Dragon Peony Greatwall Shangri-La Suzhou accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a valid government-issued ID card or passport upon check-in. Please note that only a valid government-issued ID card is acceptable for Mainland Chinese citizens.

Please kindly note that in order to prevent the spread of the novel coronavirus pneumonia, the hotel's SPA and restaurants are closed until further notice. Breakfast is served at the Executive Lounge on floor 48.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Shangri-La Suzhou

  • Check-in at Shangri-La Suzhou is from 15:00, and check-out is until 12:00.

  • Yes, Shangri-La Suzhou is popular with guests booking family stays.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Shangri-La Suzhou on this page.

  • Shangri-La Suzhou is 1.7 miles from the centre of Suzhou. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Shangri-La Suzhou can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

    Breakfast option(s) include:

    • Buffet

  • Room options at Shangri-La Suzhou include:

    • Double
    • Twin

  • Shangri-La Suzhou has 3 restaurants:

    • 香宫
    • 咖啡厅
    • 西村日本料理

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Shangri-La Suzhou offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Hot tub/Jacuzzi
    • Fitness centre
    • Sauna
    • Massage
    • Billiards
    • Tennis court
    • Body treatments
    • Happy hour
    • Spa/wellness packages
    • Beauty Services
    • Spa lounge/relaxation area
    • Personal trainer
    • Fitness classes
    • Badminton equipment
    • Spa facilities
    • Swimming Pool
    • Fitness
    • Facial treatments
    • Foot bath
    • Fitness/spa locker rooms
    • Back massage
    • Body scrub
    • Yoga classes
    • Steam room

  • The prices at Shangri-La Suzhou may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.