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Hotel Casa Merced has a garden, shared lounge, a terrace and restaurant in Cuenca. This 3-star hotel offers a bar. The accommodation features a 24-hour front desk, airport transfers, room service and free WiFi throughout the property. Rooms are complete with a private bathroom fitted with a shower and free toiletries, while some rooms at the hotel also boast a patio. At Hotel Casa Merced rooms come with bed linen and towels. The area is popular for cycling, and bike hire is available at the accommodation. Popular points of interest near Hotel Casa Merced include Pumapungo Museum, Tomebamba River and Museum of "Las Conceptas". The nearest airport is Mariscal Lamar International Airport, 2 km from the hotel.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Cuenca, this hotel has an excellent location score of 9.5


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Availability

Select dates to see this property's availability and prices

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.4
Facilities
8.4
Cleanliness
8.9
Comfort
8.7
Value for money
8.3
Location
9.5
Free WiFi
8.2
Select topics to read reviews:

See what guests loved the most:

  • Blanca
    Spain Spain
    My daughter and I loved it from the moment we entered! Friendly, bright atmosphere. The staff couldn't have been more welcoming and helpful. Breakfast was fabulous even though the choice wasn't huge, it was more than generous considering the...
  • Gianna
    Germany Germany
    Great location, very friendly and helpful staff, clean room, hot water at all times, very beautiful house and areas
  • Clare
    United Kingdom United Kingdom
    Staff were welcoming, friendly and helpful. Breakfast was filling and set you up for the day. Rooms were clean and cosy. This property was ideally suited for its central location in Cuenca, only 5 mins walk from Plaza Calderon.

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurant #1

    No additional info available

Facilities of Hotel Casa Merced
Great facilities! Review score, 8.4

Most popular facilities
  • Parking
  • Free WiFi
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Restaurant
  • Room service
  • 24-hour front desk
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Linen
Outdoors
  • Outdoor furniture
  • Outdoor dining area
  • Sun terrace
  • Terrace
  • Garden
Pets
Pets are allowed. Charges may be applicable.
Activities
  • Bicycle rental
    Additional charge
  • Live music/performance
    Additional charge
  • Cooking class
    Additional chargeOff-site
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinner nights
    Additional charge
  • Bike tours
    Additional charge
  • Stand-up comedy
    Additional charge
  • Pub crawls
  • Temporary art galleries
  • Evening entertainment
  • Nightclub/DJ
    Additional charge
  • Entertainment staff
  • Cycling
    Off-site
  • Hiking
    Additional chargeOff-site
  • Karaoke
    Additional charge
  • Games room
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is needed) and costs US$10 per day.
  • Valet parking
  • Accessible parking
Transport
  • Public transport tickets
    Additional charge
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • 24-hour front desk
Entertainment and family services
  • Indoor play area
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
  • Trouser press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Shared lounge/TV area
  • Designated smoking area
  • Wake-up service
  • Hardwood or parquet floors
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Languages spoken
  • English
  • Spanish
  • French

House rules

Hotel Casa Merced takes special requests - add in the next step!

Check-in

From 15:00 to 00:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 08:00 to 11:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 6 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Pets

Pets are allowed. Charges may be applicable.

Maestro Mastercard Visa Cash Hotel Casa Merced accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Casa Merced in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

FAQs about Hotel Casa Merced

  • Hotel Casa Merced is 500 yards from the centre of Cuenca. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Hotel Casa Merced is from 15:00, and check-out is until 11:00.

  • Hotel Casa Merced offers the following activities / services (charges may apply):

    • Cycling
    • Hiking
    • Games room
    • Karaoke
    • Evening entertainment
    • Bike tours
    • Entertainment staff
    • Temporary art galleries
    • Cooking class
    • Happy hour
    • Bicycle rental
    • Stand-up comedy
    • Live music/performance
    • Themed dinner nights
    • Nightclub/DJ
    • Pub crawls
    • Tour or class about local culture

  • The prices at Hotel Casa Merced may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hotel Casa Merced has 1 restaurant:

    • Restaurant #1

  • Room options at Hotel Casa Merced include:

    • Twin
    • Double
    • Quadruple
    • Studio
    • Family