• Mountain view
  • Garden
  • BBQ facilities
  • Free WiFi
  • Terrace
  • Balcony
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
You're eligible for a Genius discount at Cinnamon Citadel Kandy! To save at this property, all you have to do is sign in.

Located 500 metres above sea level, Cinnamon Citadel Kandy offers a spectacular outdoor pool. It offers well-appointed air-conditioned rooms featuring spacious interiors with fine bedding and furnishing. Each room is equipped with a minibar, tea/coffee making facilities and a TV with cable channels. Panorama Restaurant boasts an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks. Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organise trips to popular attractions such as the Pinnawala Elephant Orphanage. Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. Bandaranaike International Airport is a 5-hour drive from the hotel, and free parking is provided.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Cinnamon Hotels & Resorts
Hotel chain/brand

Property highlights

Top location: Highly rated by recent guests (8.6)

Free parking available at the hotel


Sign in, save money
Sign in, save money
You could save 10% or more at this property when you sign in

Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
and
1 double bed
1 single bed
and
1 double bed
1 double bed
or
2 single beds
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.8
Facilities
8.5
Cleanliness
8.8
Comfort
8.9
Value for money
8.3
Location
8.6
Free WiFi
7.3
Select topics to read reviews:

See what guests loved the most:

  • Clare
    United Kingdom United Kingdom
    Beautiful location! The pool overlooking the river was lovely. Lovely buffet dinner, lots of choice. Beds very comfy
  • Pradeep
    India India
    The room was spacious, well-appointed and very comfortable. Unfortunately, since we were at the basement level, the view from the room was not as great as we were led to believe, but, except for this, we were very pleased. The hotels reasonably...
  • David
    Sri Lanka Sri Lanka
    Nice location alongside the river. Good food. We would particularly commend Anuradhapura Bibile for welcoming us to the hotel and dealing with our requirements. Also Shanilka Hiruni, Hostess, and Nissanka, Restaurant Supervisor, for their...

Hotel surroundings

Restaurants
2 restaurants on site

  • Cafe C
    • Cuisine
      European
    • Open for
      Breakfast • Brunch • Dinner
    • Ambiance
      Traditional • Romantic
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free
  • Panorama
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Halal • Vegetarian • Gluten-free • Dairy-free

Facilities of Cinnamon Citadel Kandy
Great facilities! Review score, 8.5

Most popular facilities
  • Free WiFi
  • Airport shuttle
  • Free parking
  • 2 restaurants
  • Non-smoking rooms
  • Room service
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Wardrobe or closet
View
  • View
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
    Additional charge
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Tumble dryer
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live music/performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Evening entertainment
  • Water sport facilities on site
    Additional charge
  • Entertainment staff
  • Hiking
    Additional chargeOff-site
  • Table tennis
Living Area
  • Fireplace
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Accessible parking
Reception services
  • Lockers
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Packed lunches
  • Carpeted
  • Lift
  • Fan
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Wellness
  • Kids' pool
  • Fitness
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Fitness centre
Languages spoken
  • English

House rules

Cinnamon Citadel Kandy takes special requests - add in the next step!

Check-in

From 14:30

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 5 years
Cot upon request
Free
6 years
Cot upon request
Free
Extra bed upon request
US$13.63 per child, per night
7+ years
Extra bed upon request
US$13.63 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa American Express Cash is not accepted Cinnamon Citadel Kandy accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

24th December & 31st December supplement may apply for the Gala Dinners.

Please note all confirmed reservations will be billed in USD.

Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.

If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:

1) Authorization letter with card holder's signature

2) Copy of the card holder's card (front and back of card with card holder's signature)

3) Copy of the card holder’s passport or driver’s license

Please note that the resort may contact the cardholder for verification purposes.

Please note all cancellations will be charged inclusive of taxes.

A triple room can only consist of a maximum of one double bed and one single bed OR three single beds.

Please note the following check in/out times on the 5th and 6th of May 2018:

05th May: Check out at 09.00 am

06th May: Check in after 04.00 pm

For your reference, please note that we will be charging an additional 2.56% of the total rate for arrivals, effective from the 1st of October onwards, in the event that the final room bill will be paid in LKR.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cinnamon Citadel Kandy in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

FAQs about Cinnamon Citadel Kandy

  • Room options at Cinnamon Citadel Kandy include:

    • Double
    • Twin/Double

  • Cinnamon Citadel Kandy offers the following activities / services (charges may apply):

    • Fitness centre
    • Hiking
    • Table tennis
    • Evening entertainment
    • Cooking class
    • Entertainment staff
    • Water sport facilities on site
    • Fitness
    • Live music/performance
    • Tour or class about local culture

  • Check-in at Cinnamon Citadel Kandy is from 14:30, and check-out is until 12:00.

  • The prices at Cinnamon Citadel Kandy may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Cinnamon Citadel Kandy has 2 restaurants:

    • Cafe C
    • Panorama

  • Cinnamon Citadel Kandy is 1.2 miles from the centre of Kandy. All distances are measured in straight lines. Actual travel distances may vary.