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Get the celebrity treatment with world-class service at Hotel Casa Tortuga Tulum - Cenotes Park Inclusive

Cenotes Casa Tortuga is located 11 km from Tulum, and offers access to cenotes from 9:00 am to 5:00 pm. Akumal is 15 km away and guests have free Wi-Fi and free parking. We are not a Hotel, only vacation accommodations. We do not have room service, nor 24 hrs reception. All rooms have air conditioning with streaming service and mini fridge. Cenotes Casa Tortuga is located in the middle of the jungle, so it is recommended that guests plan to arrive by car. The property's restaurants are only open from 9:00 am to 5:00 pm. The area is popular for swimming and snorkeling. Cancun International Airport is 110 km away.

Couples particularly like the location — they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.5)

Breakfast info

Continental, American

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
and
1 sofa bed
Bedroom 1:
1 large double bed
Bedroom 2:
2 double beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 double beds
Living room:
1 sofa bed
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Guest reviews

Categories:

Staff
8.4
Facilities
8.6
Cleanliness
9.0
Comfort
9.0
Value for money
8.9
Location
8.5
Free WiFi
8.2
Select topics to read reviews:

See what guests loved the most:

  • Kimberly
    United States United States
    The best thing was getting the access to the cenotes and Buuts'-Ha club with the room. The room was more expensive than many other places we stayed in Mexico, but when you include the cenote access, it seemed well worth it. There were actually 5...
  • Anna
    United Kingdom United Kingdom
    Our accommodation was a 2 bed apartment in a beautiful location right next to 4 cenotes (5 min walk away). Rooms are huge, each one was an ensuite with ample space for storage. Lovely pool and hammocks. The cenotes are included as part of your...
  • Daniel
    United Kingdom United Kingdom
    Located right by cenote and 10 min drive from Tulum. Quite place. Room was large, nice and clean. We liked the pool right outside of the apartment. Would stay again.

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurante #1
    • Open for
      Breakfast
    • Ambiance
      Family friendly

Facilities of Hotel Casa Tortuga Tulum - Cenotes Park Inclusive
Great facilities! Review score, 8.6

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Free parking
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Bar
  • Air conditioning
  • Daily housekeeping
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower
Outdoors
  • Picnic area
  • Garden
Kitchen
  • Refrigerator
Room Amenities
  • Socket near the bed
Activities
  • Walking tours
  • Water park
    Additional charge
  • Snorkelling
  • Hiking
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • TV
Food & Drink
  • Coffee house on site
  • Snack bar
  • Bar
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
    Services
    • Daily housekeeping
    • Luggage storage
    Reception services
    • Invoice provided
    Safety & security
    • CCTV in common areas
    • Smoke alarms
    • Key access
    • 24-hour security
    General
    • Air conditioning
    • Non-smoking throughout
    • Fan
    • Family rooms
    • Non-smoking rooms
    2 swimming pools
    Pool 1 - outdoorFree!
    • Open all year
    • All ages welcome
    • Sun loungers or beach chairs
    Pool 2 - outdoorFree!
    • Open all year
    • All ages welcome
    • Sun loungers or beach chairs
    Wellness
    • Sun loungers or beach chairs
    • Public Bath
    Languages spoken
    • English
    • Spanish

    Property practices

    This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

    House rules

    Hotel Casa Tortuga Tulum - Cenotes Park Inclusive takes special requests - add in the next step!

    Check-in

    From 15:00 to 23:30

    Check-out

    From 01:00 to 11:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction

    The minimum age for check-in is 20

    Pets

    Pets are not allowed.

    Mastercard Visa American Express Cash Hotel Casa Tortuga Tulum - Cenotes Park Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    This property does not make invoices

    Please inform Hotel Casa Tortuga Tulum - Cenotes Park Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    This property will not accommodate hen, stag or similar parties.

    Quiet hours are between 10:00:00 and 09:00:00.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

    FAQs about Hotel Casa Tortuga Tulum - Cenotes Park Inclusive

    • The prices at Hotel Casa Tortuga Tulum - Cenotes Park Inclusive may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Check-in at Hotel Casa Tortuga Tulum - Cenotes Park Inclusive is from 15:00, and check-out is until 11:00.

    • Guests staying at Hotel Casa Tortuga Tulum - Cenotes Park Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 2.5).

      Breakfast option(s) include:

      • Continental
      • American

    • Room options at Hotel Casa Tortuga Tulum - Cenotes Park Inclusive include:

      • Double
      • Studio
      • Suite

    • Hotel Casa Tortuga Tulum - Cenotes Park Inclusive offers the following activities / services (charges may apply):

      • Hiking
      • Snorkelling
      • Water park
      • Public Bath
      • Walking tours
      • Swimming Pool

    • Hotel Casa Tortuga Tulum - Cenotes Park Inclusive has 1 restaurant:

      • Restaurante #1

    • Hotel Casa Tortuga Tulum - Cenotes Park Inclusive is 6.8 miles from the centre of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, Hotel Casa Tortuga Tulum - Cenotes Park Inclusive is popular with guests booking family stays.

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.