The property is in the pipeline maintenance process so some areas of the hotel are blocked.

The property will be under general remodeling until March 31st, 2020.

The Acuario Restaurant is under maintenance until further notice. Food service is provided at Tabachines Restaurant.

Please note that Children from 4 to 11 years old have an extra supplement in reservations made with breakfast Included and all inclusive plan. Extra charges can vary depending on the season.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that depending on the meal plan different children prices may apply. Please contact the property for more information.

For the full board rate:

Breakfast (service from 7 a.m. to 12 p.m.)

Lunch (1 p.m. to 5.00 p.m.)

Dinner (7 a.m. to 11 p.m.)

All food served buffet style in the Restaurant Aquarium. Domestic drinks are served from 10 a.m. at 10 p.m. at the Las Margaritas Bar.

Not included: room service, seafood, K'ffe Zucco Cafeteria, parking, laundry and/or dry cleaning, telephone calls, Kontiki Bar and El Agave Bar and special events

Please note:

Emotional Support Dog, Conditions:

•Additional nightly fee of $990.00 MXN plus taxes, per guest room. The fee includes your dog's stay and special cleaning.

•Only one small or medium dog with a maximum weight of 44 lb is allowed.

•Guest must present a medical certificate issued by a mental health specialist with a seal and professional license, valid up to 12 months prior to the check-in date.

•Your dog must always wear a leash or harness and remain within allowed areas: your guest room, circulation areas, and specially designed areas.

•Your dog cannot access the hotel's dining outlets, swimming pool, fitness center, event spaces, or restricted areas.

•Guests will be responsible for their pet's behavior. In case of any damage to the property or affectation to another guest or staff, the guest will be responsible and will pay accordingly.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.