• Sea view
  • Garden
  • Swimming Pool
  • Free WiFi
  • Terrace
  • Balcony
  • Free parking
  • Air conditioning
  • Private bathroom
  • 24-hour front desk

Experience world-class service at Iberostar Grand Paraíso

Iberostar Grand Hotel Paraiso is set in Playa del Carmen and has water sports facilities and a tennis court. A hot tub and a car rental service are available for guests. The property features a sauna and free WiFi. At the resort, the rooms are fitted with a desk, a flat-screen TV and a private bathroom. Iberostar Grand Hotel Paraiso offers some units with sea views, and each room comes with a coffee machine. A continental or buffet breakfast is available each morning at the property. Guests can enjoy a meal at the in-house restaurant, which serves Mexican cuisine. The accommodation offers a fitness centre. You can play table tennis at Iberostar Grand Hotel Paraiso. When guests need guidance on where to visit, the reception will be happy to provide advice. Cancún is 50 km from the resort, while Playa del Carmen is 23 km away. The nearest airport is Cancún International Airport, 39 km from Iberostar Grand Hotel Paraiso.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Iberostar The Grand Collection
Hotel chain/brand
Iberostar The Grand Collection

Property highlights

Top location: Highly rated by recent guests (9.2)

Free parking available on-site

Activities:

Tennis court

Fitness centre

Golf course (within 3 km)


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.3
Facilities
9.3
Cleanliness
9.2
Comfort
9.6
Value for money
8.6
Location
9.2
Free WiFi
10
High score for Puerto Morelos
Select topics to read reviews:

See what guests loved the most:

  • Rony
    Israel Israel
    Great staff and service. Very nice property. Team was accommodating to our requests and made a point to help us celebrate our honeymoon as best as we could.
  • Uta
    Germany Germany
    Sensationelle Architektur, superschönes Zimmer mit Vorraum, dadurch schallgeschützt. Buffetrestaurant, Frühstück mit allem, was das Herz begehrt. Qualitativ hochwertige Lebensmittel. Das japanische Restaurant ist auch gut. Das mexikanische mit...
  • Fernanda
    Brazil Brazil
    Remarkable experience, service and food / drinks.

Property surroundings

Restaurants
8 restaurants on site

  • Bellavista
    • Open for
      Breakfast • Lunch
  • Tonis
    • Open for
      Dinner
  • Venecia
    • Cuisine
      Italian
    • Open for
      Dinner
  • Haiku
    • Cuisine
      Japanese
    • Open for
      Dinner
  • Haiku Teppanyaki
    • Cuisine
      Japanese
    • Open for
      Dinner
  • La Brisa
    • Cuisine
      Mexican
    • Open for
      Dinner
  • L Atelier
    • Open for
      Dinner
  • Bellavista Dinner
    • Open for
      Dinner

Resort facilities of Iberostar Grand Paraíso
Great facilities! Review score, 9.2

Most popular facilities
  • 3 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Non-smoking rooms
  • Spa and wellness centre
  • 8 restaurants
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Coffee machine
Activities
  • Themed dinner nights
    Additional charge
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Water sport facilities on site
  • Nightclub/DJ
  • Entertainment staff
  • Diving
    Additional charge
  • Darts
  • Table tennis
  • Billiards
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
  • Wine/champagne
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
    Reception services
    • Private check-in/check-out
    • Concierge service
    • ATM/cash machine on site
    • Currency exchange
    • 24-hour front desk
    Cleaning services
    • Daily housekeeping
    • Ironing service
    Business facilities
    • Business centre
    • Meeting/banquet facilities
    Safety & security
    • Smoke alarms
    • Key card access
    • Safety deposit box
    General
    • Adult only
    • Minimarket on site
    • Shared lounge/TV area
    • Air conditioning
    • Non-smoking throughout
    • Wake-up service
    • Tile/marble floor
    • Car hire
    • Lift
    • Fan
    • Barber/beauty shop
    • Ironing facilities
    • Non-smoking rooms
    • Iron
    • Wake up service/Alarm clock
    • Room service
    3 swimming pools
    Pool 1 - indoorFree!
    • Open all year
    • Adult only
    • Heated pool
    Pool 2 - outdoorFree!
    • Open all year
    • Adult only
    • Heated pool
    • Salt-water pool
    • Pool bar
    Pool 3 - outdoorFree!
    • Open all year
    • Adult only
    Wellness
    • Yoga classes
    • Fitness
    • Spa/wellness packages
    • Spa lounge/relaxation area
    • Steam room
    • Spa facilities
    • Body treatments
    • Pedicure
    • Manicure
    • Beauty Services
    • Sun umbrellas
    • Hot tub/Jacuzzi
    • Massage
      Additional charge
    • Spa and wellness centre
      Additional charge
    • Fitness centre
    • Sauna
    Languages spoken
    • German
    • English
    • Spanish
    • French

    House rules

    Iberostar Grand Paraíso takes special requests - add in the next step!

    Check-in

    From 15:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    Until 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children are not allowed.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

    Mastercard Visa Discover American Express Cash Iberostar Grand Paraíso accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Your reservation charge will appear on your credit card statement under the name of: Visit US, INC. FL - USA. Please contact the property with any questions regarding the charge for this reservation. The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in. Payment at the property is not accepted. Unpaid reservations will be cancelled prior to arrival. In case you require an invoice it will be provided by a Visit US based in the US, local invoices are not available.

    When booking 10 rooms or more, different policies and additional supplements may apply.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about Iberostar Grand Paraíso

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • The prices at Iberostar Grand Paraíso may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Iberostar Grand Paraíso is 8.1 miles from the centre of Puerto Morelos. All distances are measured in straight lines. Actual travel distances may vary.

    • Iberostar Grand Paraíso has 8 restaurants:

      • L Atelier
      • Haiku
      • Tonis
      • La Brisa
      • Bellavista
      • Venecia
      • Haiku Teppanyaki
      • Bellavista Dinner

    • Check-in at Iberostar Grand Paraíso is from 15:00, and check-out is until 12:00.

    • Yes, there is a hot tub. You can find out more about this and the other facilities at Iberostar Grand Paraíso on this page.

    • Iberostar Grand Paraíso offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Hot tub/Jacuzzi
      • Sauna
      • Massage
      • Billiards
      • Diving
      • Table tennis
      • Tennis court
      • Darts
      • Golf course (within 3 km)
      • Beachfront
      • Evening entertainment
      • Beach
      • Themed dinner nights
      • Entertainment staff
      • Water sport facilities on site
      • Steam room
      • Pedicure
      • Yoga classes
      • Beauty Services
      • Spa lounge/relaxation area
      • Body treatments
      • Fitness
      • Tennis equipment
      • Spa facilities
      • Manicure
      • Nightclub/DJ
      • Spa/wellness packages
      • Swimming Pool

    • Room options at Iberostar Grand Paraíso include:

      • Suite
      • Double
      • Triple