• Sea view
  • Garden
  • Swimming Pool
  • Free WiFi
  • Balcony
  • Free parking
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Daily housekeeping
You're eligible for a Genius discount at Sandos Caracol Eco Resort All Inclusive! To save at this property, all you have to do is sign in.

This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Eco Resort is set on Playa del Carmen Beach, overlooking Cozumel Island. Some of the rooms have balconies overlooking the Caribbean Sea. Sandos Caracol Eco Resort is in beautiful gardens and features bright accommodations. All rooms have flat-screen TVs, air conditioning and a minibar. Wi-Fi is available for free in public areas. Sandos Caracol Eco Resort features lessons, including yoga and scuba diving. There is also a water sports center, evening entertainment, and children's and teen's activities. Spa facilities include a sauna, hot tub and gym. There are 3 buffetes including international and itialian, plus 6 a la carte restaurants (Oriental, Mexican Brazilian, Italian, Mediterranean and stake house). There are ecological activities for the whole family. The Sandos Caracol Eco Resort is 3.2 km from the Church of Guadalupe and a 45-minute drive from Cancún Airport. The Gran Coral Golf Riviera Maya is located within the same estate as the Sandos.

Couples particularly like the location — they rated it 8.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Sandos Hotels & Resorts
Hotel chain/brand

Property highlights

Breakfast info

Continental, Buffet

Free private parking available on-site

Activities:

Tennis court

Fitness centre

Golf course (within 3 km)


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 large double beds
or
1 extra-large double bed
2 large double beds
or
1 extra-large double bed
2 large double beds
or
1 extra-large double bed
2 double beds
or
1 extra-large double bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
2 double beds
or
1 large double bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
or
2 double beds
1 extra-large double bed
and
1 bunk bed
1 bunk bed
and
1 large double bed
1 large double bed
or
2 double beds
1 extra-large double bed
and
1 sofa bed
1 single bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
7.7
Facilities
7.6
Cleanliness
7.9
Comfort
7.9
Value for money
7.0
Location
7.9
Free WiFi
7.1
Low score for Playa del Carmen
Select topics to read reviews:

Property surroundings

Restaurants
8 restaurants on site

  • La Laguna
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
  • La Toscana.
    • Cuisine
      Italian
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
  • Las Mascaras
    • Cuisine
      Mexican
    • Open for
      Breakfast • Dinner
    • Ambiance
      Family friendly
  • Salvia Snack Bar
    • Cuisine
      International
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian
  • El Templo
    • Cuisine
      Asian
    • Open for
      Dinner
    • Ambiance
      Family friendly
  • Fogo de Brazil
    • Cuisine
      Brazilian
    • Open for
      Dinner
  • La Riviera
    • Cuisine
      Mediterranean
    • Open for
      Dinner
  • Los Lirios

    No additional info available

Resort facilities of Sandos Caracol Eco Resort All Inclusive

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Bar
  • Private beach area
  • Breakfast
Outdoors
  • Beachfront
  • Sun terrace
  • Private beach area
  • Balcony
  • Terrace
  • Garden
Activities
  • Beach
  • Water park
  • Evening entertainment
  • Kids' club
  • Water sport facilities on site
  • Nightclub/DJ
  • Entertainment staff
  • Snorkelling
  • Hiking
  • Canoeing
  • Windsurfing
  • Table tennis
  • Billiards
  • Children's playground
  • Games room
  • Fishing
  • Golf course (within 3 km)
  • Tennis court
Media & Technology
  • Flat-screen TV
Food & Drink
  • Kid-friendly buffet
  • Kid meals
  • Snack bar
  • Bar
Internet
WiFi is available in public areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Accessible parking
Reception services
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Car hire
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Room service
Outdoor swimming pool
Free!
  • Open all year
  • Pool with view
  • Shallow end
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
Wellness
  • Fitness/spa locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Water slide
  • Hammam
  • Hot tub/Jacuzzi
  • Massage
  • Spa and wellness centre
    Additional charge
  • Solarium
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • English
  • Spanish
  • Italian
  • Dutch

House rules

Sandos Caracol Eco Resort All Inclusive takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash Sandos Caracol Eco Resort All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note that for reservations done for more than 4 rooms, different policies apply, and the payment of the full reservation must be made after reservation.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

An environment fee of $31.12 MXN pesos per night is not included and must be paid at check-in.

Please note room service is only available for "Royal Elite" guests, as well as in the Signature eco rooms.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Sandos Caracol Eco Resort All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Sandos Caracol Eco Resort All Inclusive

  • The nearest beach is just 400 yards from Sandos Caracol Eco Resort All Inclusive. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Sandos Caracol Eco Resort All Inclusive may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Sandos Caracol Eco Resort All Inclusive on this page.

  • Yes, Sandos Caracol Eco Resort All Inclusive is popular with guests booking family stays.

  • Sandos Caracol Eco Resort All Inclusive offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Hammam
    • Hiking
    • Children's playground
    • Billiards
    • Games room
    • Snorkelling
    • Table tennis
    • Tennis court
    • Fishing
    • Canoeing
    • Windsurfing
    • Golf course (within 3 km)
    • Solarium
    • Evening entertainment
    • Kids' club
    • Beachfront
    • Water park
    • Fitness
    • Water sport facilities on site
    • Private beach area
    • Fitness/spa locker rooms
    • Fitness classes
    • Beach
    • Spa/wellness packages
    • Spa facilities
    • Entertainment staff
    • Swimming Pool
    • Yoga classes
    • Spa lounge/relaxation area
    • Nightclub/DJ

  • Sandos Caracol Eco Resort All Inclusive has 8 restaurants:

    • La Toscana.
    • La Laguna
    • Las Mascaras
    • El Templo
    • Los Lirios
    • La Riviera
    • Fogo de Brazil
    • Salvia Snack Bar

  • Room options at Sandos Caracol Eco Resort All Inclusive include:

    • Double
    • Twin/Double
    • Triple
    • Studio
    • Family
    • Suite
    • Single
    • Quadruple

  • Sandos Caracol Eco Resort All Inclusive is 3.1 miles from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Sandos Caracol Eco Resort All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 6.4).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Sandos Caracol Eco Resort All Inclusive is from 15:00, and check-out is until 12:00.