Experience world-class service at The Pacific Sutera

Boasting an Olympic sized swimming pool and 5 dining options, The Pacific Sutera offers easy access to Sutera Harbour Golf & Country Club. Free WiFi is accessible throughout and for guests who drive, free parking is available. Featuring contemporary decor, every room is fitted with a flat-screen satellite TV, an electric kettle and a minibar. The en suite bathroom comes with a bath, a shower and free toiletries. Guests enjoy sea or golf course view. Cafe Boleh serves daily buffet breakfast and all day dining, while Silk Garden specialises in Chinese cuisines. Drinks and snacks are available at the Pool Bar, Lobby Lounge and Breeze Beach Club. Pampering massages are offered at the Chavana Spa and guests can play a game in the bowling alley. Staff at the 24/7 front desk are happy to assist you with outdoor activities and tour queries. Other facilities include a fitness centre and a children's playground. IMAGO Shopping Mall and Sabah Museum are 1.8 km from The Pacific Sutera. The nearest airport is Kota Kinabalu International Airport, 6 km from the property.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.1)

Breakfast info

Continental, Buffet

Free parking available on-site

Activities:

Tennis court

Fitness centre

Golf course (within 3 km)


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
or
2 single beds
2 single beds
and
1 large double bed
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Guest reviews

Categories:

Staff
8.7
Facilities
8.8
Cleanliness
8.9
Comfort
8.9
Value for money
8.6
Location
9.1
Free WiFi
8.1
Select topics to read reviews:

See what guests loved the most:

  • Tan
    Malaysia Malaysia
    Enjoyed the pool a lot. It is clean and I can see the staff took care to maintain the pool cleanliness everyday. At certain hours there are pool exercises conducted by the staff with music. So relaxing by poolside. Evening swim during sunset is...
  • A
    Alice
    Singapore Singapore
    Great varieties of delicious breakfast. Staff n cleanliness of hotel environment commendable. Location of hotel near to city centre n many big new malls. Easy transportation. Every evening we soaked ourselves in the awesome sunset by the beach...
  • Nur
    Malaysia Malaysia
    Room is spacious with great view. Very peaceful area. There are lot of facilities in the resort and the clubhouse can be enjoyed by hotel guest.

Property surroundings

Restaurants
2 restaurants on site

  • Cafe Boleh
    • Cuisine
      International
    • Ambiance
      Family friendly
  • Silk Garden
    • Cuisine
      Chinese • Asian
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly • Modern

Resort facilities of The Pacific Sutera
Great facilities! Review score, 8.8

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Family rooms
  • Free parking
  • Beachfront
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Bar
  • Private beach area
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Towels/sheets (extra fee)
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Private beach area
  • Terrace
  • Garden
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Clothes rack
Activities
  • Live music/performance
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinner nights
    Additional charge
  • Beach
  • Badminton equipment
    Additional charge
  • Tennis equipment
    Additional charge
  • Evening entertainment
    Additional charge
  • Water sport facilities on site
    Additional charge
  • Nightclub/DJ
    Additional charge
  • Squash
    Additional charge
  • Bowling
    Additional charge
  • Karaoke
    Additional charge
  • Table tennis
  • Billiards
  • Children's playground
  • Games room
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
    Additional charge
Living Area
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Accessible parking
Reception services
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Strollers
  • Baby safety gates
  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Car hire
  • Carpeted
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Wheelchair accessible
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • Pool with view
  • Pool/beach towels
  • Sun loungers or beach chairs
Pool 2 - outdoorFree!
  • Open all year
  • Adult only
  • Pool with view
  • Plunge pool
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Water slide
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • Indonesian
  • Malay
  • Chinese

House rules

The Pacific Sutera takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of MYR 200 is required on arrival. That's about GBP 33. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
13+ years
Extra bed upon request
MYR 180 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 21

Pets

Pets are not allowed.

Mastercard Visa JCB Diners Club American Express Cash The Pacific Sutera accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Pacific Sutera in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

A damage deposit of MYR 200 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

FAQs about The Pacific Sutera

  • Yes, The Pacific Sutera is popular with guests booking family stays.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The Pacific Sutera is 1.3 miles from the centre of Kota Kinabalu. All distances are measured in straight lines. Actual travel distances may vary.

  • The Pacific Sutera has 2 restaurants:

    • Cafe Boleh
    • Silk Garden

  • The Pacific Sutera offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Children's playground
    • Billiards
    • Games room
    • Bowling
    • Table tennis
    • Tennis court
    • Karaoke
    • Golf course (within 3 km)
    • Squash
    • Evening entertainment
    • Beachfront
    • Private beach area
    • Happy hour
    • Badminton equipment
    • Personal trainer
    • Fitness
    • Swimming Pool
    • Tennis equipment
    • Fitness/spa locker rooms
    • Foot bath
    • Live music/performance
    • Spa facilities
    • Themed dinner nights
    • Yoga classes
    • Beach
    • Spa lounge/relaxation area
    • Water sport facilities on site
    • Nightclub/DJ
    • Spa/wellness packages
    • Fitness classes

  • The prices at The Pacific Sutera may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Guests staying at The Pacific Sutera can enjoy a highly-rated breakfast during their stay (guest review score: 7.4).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • Room options at The Pacific Sutera include:

    • Twin/Double
    • Suite
    • Family

  • Check-in at The Pacific Sutera is from 15:00, and check-out is until 12:00.