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Get the celebrity treatment with world-class service at Cayena-Caracas

Offering an outdoor pool and a restaurant, Cayena-Caracas is a gorgeous, modern hotel located in Caracas. It boasts excellent views of the city and El Avila Mountain. The elegant neo-clasical rooms are equipped with exquisite Italian bed linens; an espresso coffee machine and luxury toiletries. The popular Centro San Ignacio Shopping Centre, which offers a variety of shops and restaurants, is just 1 km from Cayena-Caracas. Country Club Golf Course can be reached in a 5-minute walk. The city’s historic centre is just 10 minutes away by car, while Simon Bolivar International Airport is a 30-minute drive from the hotel.

Couples particularly like the location — they rated it 9.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.8)

Breakfast info

Continental, Italian, Vegetarian, Gluten-free, American

Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.8
Facilities
9.6
Cleanliness
9.9
Comfort
9.9
Value for money
9.1
Location
9.8
Free WiFi
10
High score for Caracas
Select topics to read reviews:

See what guests loved the most:

  • Spadaro
    Venezuela Venezuela
    Todo, maravilloso. 5 estrellas quedaron cortas. El desayuno excelente, la atencion maravillosa, la habitacion impecable.
  • Gisela
    United States United States
    Wonderful place , staff and location. Top security.
  • David
    Venezuela Venezuela
    Las instalaciones del hotel son hermosas, la atención del personal es muy buena, el desayuno estaba perfecto

Hotel surroundings

Restaurants
1 restaurant on site

  • Sereno
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Family friendly • Traditional • Modern
    • Dietary options
      Vegetarian

Facilities of Cayena-Caracas
Great facilities! Review score, 9.6

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Restaurant
  • Non-smoking rooms
  • Facilities for disabled guests
  • Family rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Terrace
  • Garden
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
Living Area
  • Desk
Media & Technology
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Accessible parking
Reception services
  • Invoice provided
  • Concierge service
  • Luggage storage
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Soundproof rooms
  • Lift
  • Heating
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • Heated pool
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Yoga classes
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
Languages spoken
  • English
  • Spanish

House rules

Cayena-Caracas takes special requests - add in the next step!

Check-in

From 15:00 to 16:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 12:00 to 13:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children older than 1 year are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

1 - 3 years
Cot upon request
Free
12+ years
Extra bed upon request
US$92 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction

No age restriction for check-in. (Only children 1 and older are allowed)

Pets

Pets are not allowed.

Mastercard Visa American Express Cash Cayena-Caracas accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

For Venezuelan citizens: all non-refundable and prepaid reservations, no-shows or any other cancellation charge will be deducted from the CADIVI quota.

Please note that all reservations must be previously paid in USD and are non-refundable.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cayena-Caracas in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Cayena-Caracas

  • Cayena-Caracas offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Massage
    • Spa facilities
    • Swimming Pool
    • Yoga classes

  • Cayena-Caracas is 3.7 miles from the centre of Caracas. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Cayena-Caracas is from 15:00, and check-out is until 13:00.

  • The prices at Cayena-Caracas may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Cayena-Caracas has 1 restaurant:

    • Sereno

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Room options at Cayena-Caracas include:

    • Double
    • Suite

  • Guests staying at Cayena-Caracas can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Continental
    • Italian
    • Vegetarian
    • Gluten-free
    • American
    • À la carte

  • Yes, Cayena-Caracas is popular with guests booking family stays.