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Located in Ha Long, CityBay Palace Hạ Long Hotel features free Wi-Fi throughout. Guests can enjoy their meals at the on-site restaurant. With air conditioning, rooms are decorated with parquet floors and come with a flat-screen TV with cable channels. Each has a private bathroom equipped with free toiletries. The City Bay restaurant serves Asian cuisine, as well as international dishes. Breakfast is offered daily. Tuan Chau Island is a 20-minute drive from the CityBay Palace Hạ Long Hotel. Noi Bai International Airport is 93 mi away.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.9)

Breakfast Info

Buffet, Breakfast to go

Free parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 twin bed
and
1 queen bed
1 queen bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.1
Facilities
8.2
Cleanliness
8.3
Comfort
8.8
Value for money
8.4
Location
8.9
Free WiFi
7.1
Select topics to read reviews:

See what guests loved the most:

  • Jose
    Mexico Mexico
    Ms. Giang’s attentive service. The room with a better view.
  • Pedro
    United Kingdom United Kingdom
    The room was great. Staff were very helpful. I really liked the plate of fruit they brought every day to my room. Nice breakfast as well. Street market right behind the hotel in case street food is your thing, if not there are a few restaurants as...
  • Rolf
    Switzerland Switzerland
    ruhiges Hotel, zentral gelegen, 200m bis an den Stand und Frischmarkt. Gute Shops und von Strassen Food bis gehobenere Klasse Restaurants um einnpaar Ecken. Das Personal war seh freundlich und sehr hilfsbereit, besonders die junge Frau Dang Giang

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurant #1
    • Cuisine
      Seafood • Vietnamese
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Modern
    • Dietary options
      Vegetarian

Amenities of CityBay Palace Hạ Long Hotel
Great facilities! Review score, 8.2

Most popular amenities
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • 24-hour front desk
  • Fitness center
  • Restaurant
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Bidet
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Terrace
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Kid-friendly buffet
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Parking garage
Transportation
  • Public transit tickets
    Additional charge
Front Desk Services
  • Invoice provided
  • Lockers
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Express check-in/out
    Additional charge
  • 24-hour front desk
Entertainment & Family Services
  • Strollers
  • Child safety socket covers
Cleaning Services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Soundproof
  • Laptop safe
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Entire unit wheelchair accessible
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator
Spa
  • Fitness
  • Fitness center
Languages Spoken
  • English
  • Vietnamese

House rules

CityBay Palace Hạ Long Hotel takes special requests – add in the next step!

Check-in

From 2:00 PM to 11:30 PM

Check-out

From 9:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

12+ years
Extra bed upon request
VND 250,000 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Maestro Mastercard Visa UnionPay credit card UnionPay debit card JCB Diners Club American Express Cash Debit card CityBay Palace Hạ Long Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

FAQs about CityBay Palace Hạ Long Hotel

  • Guests staying at CityBay Palace Hạ Long Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 6.9).

    Breakfast option(s) include:

    • Buffet
    • À la carte
    • Breakfast to go

  • CityBay Palace Hạ Long Hotel is 800 feet from the center of Ha Long. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, CityBay Palace Hạ Long Hotel is popular with guests booking family stays.

  • Check-in at CityBay Palace Hạ Long Hotel is from 2:00 PM, and check-out is until 12:00 PM.

  • The prices at CityBay Palace Hạ Long Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at CityBay Palace Hạ Long Hotel include:

    • Twin/Double
    • Triple
    • Suite
    • Double

  • CityBay Palace Hạ Long Hotel has 1 restaurant:

    • Restaurant #1

  • CityBay Palace Hạ Long Hotel offers the following activities/services (charges may apply):

    • Fitness center
    • Golf course (within 2 miles)
    • Fitness