• Kitchen
  • City view
  • Swimming Pool
  • BBQ facilities
  • Washing machine
  • Free WiFi
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
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Get the celebrity treatment with world-class service at Pan Pacific Hanoi

Soaring twenty floors above the city, Pan Pacific Hanoi offers views of the West Lake, Truc Bach Lake and Red River. Just minutes from the city centre, guests can visit the vibrant Old Quarter, located just 3 km from the property, or enjoy a stroll by the lake. It features a full spa, indoor heated all-season swimming pool with retractable roof and complimentary WiFi throughout the property. Pan Pacific Hanoi is 2.8 km from Thang Long Water Puppet Theatre. Attractions less than a 10-minute drive away include the famous Hoan Kiem Lake as well as Ba Dinh Square, Dong Xuan and night markets. The rooms feature a contemporary style and are decorated with yellow, neutral tones, modern furnishings and Vietnamese designs. They each feature flat-screen LCD TV and fully-stocked minibar. En suite bathrooms are fitted with a bathtub or shower and provide French bathroom amenities. Pan Pacific Hanoi offers plenty of food options that include Ming Restaurant that serves authentic dim sum dishes and an array of Chinese delicacies. Pacifica offers a buffet of international cuisines. Guests who wish to simply kick back with a drink can visit the Summit Lounge located on the roof top, which boasts a panoramic view of the city, or the Song Hong Bar. Pan Pacific Hanoi can host small or large meetings and events at their state-of-the-art, dedicated business centre.

Couples particularly like the location — they rated it 8.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Pan Pacific Hotels & Resorts
Hotel chain/brand
Pan Pacific Hotels & Resorts

Property highlights

Top location: Highly rated by recent guests (8.5)

Free private parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
Bedroom 1:
2 single beds
Bedroom 2:
1 extra-large double bed
Bedroom 1:
2 single beds
Bedroom 2:
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
8.3
Cleanliness
8.7
Comfort
8.8
Value for money
8.1
Location
8.5
Free WiFi
9.0
Select topics to read reviews:

See what guests loved the most:

  • Brian
    Singapore Singapore
    Stayed on the club floor with access to the lounge. Very nice staff and comfortable with good ac shower etc
  • Anja
    Norway Norway
    Great 5 star hotel with exceptional service! The concierge was very helpful and the staff very attentive. We had the room with a view to the temple in the water, very beautiful. Bed was very comfortable. We also tested the varm inside pool which...
  • David
    United Kingdom United Kingdom
    Good hotel, clean, comfortable bed, good bathroom facilities.

Hotel surroundings

Restaurants
2 restaurants on site

  • Pacifica
    • Cuisine
      American • Japanese • Korean • Seafood • Singaporean • Sushi • Vietnamese • Local • Asian • International • European
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Halal • Vegan • Gluten-free
  • Ming Restaurant
    • Cuisine
      Cantonese • Chinese • Asian
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian

Facilities of Pan Pacific Hanoi
Great facilities! Review score, 8.3

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Family rooms
  • Fitness centre
  • Spa and wellness centre
  • Non-smoking rooms
  • Free parking
  • 24-hour front desk
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
View
  • View
Outdoors
  • Sun terrace
  • BBQ facilities
    Additional charge
  • Terrace
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
Activities
  • Bicycle rental
    Additional charge
  • Happy hour
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Parking garage
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Grocery deliveries
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Soundproofing
  • Car hire
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 - indoorFree!
  • Open all year
Pool 2 - outdoorFree!
  • Seasonal
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • German
  • English
  • French
  • Japanese
  • Vietnamese
  • Chinese

House rules

Pan Pacific Hanoi takes special requests - add in the next step!

Check-in

From 14:00

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 11 years
Extra bed upon request
VND 678,563 per child, per night
12+ years
Extra bed upon request
VND 1,357,125 per person, per night

Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card UnionPay debit card JCB Diners Club American Express Cash Pan Pacific Hanoi accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorisation form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

FAQs about Pan Pacific Hanoi

  • Pan Pacific Hanoi offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Personal trainer
    • Happy hour
    • Fitness/spa locker rooms
    • Swimming Pool
    • Bicycle rental
    • Beauty Services
    • Facial treatments
    • Waxing services
    • Hair treatments
    • Manicure
    • Pedicure
    • Hair cut
    • Hair colouring
    • Hair styling
    • Body treatments
    • Body scrub
    • Spa facilities
    • Steam room
    • Spa lounge/relaxation area
    • Foot bath
    • Spa/wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples massage
    • Full body massage
    • Fitness
    • Yoga classes
    • Fitness classes

  • The prices at Pan Pacific Hanoi may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Pan Pacific Hanoi is 1.7 miles from the centre of Hanoi. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Pan Pacific Hanoi include:

    • Twin/Double
    • Double
    • Twin
    • Apartment

  • Pan Pacific Hanoi has 2 restaurants:

    • Ming Restaurant
    • Pacifica

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Yes, Pan Pacific Hanoi is popular with guests booking family stays.

  • Check-in at Pan Pacific Hanoi is from 14:00, and check-out is until 12:00.