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Elizabeth יפן

There is supposedly a shuttle that picks guests up from a stop, but we were coming from Rusutsu on a bus, and so we didn't realize that it was only 45 minutes away, which meant we arrived an hour and a half earlier than our agreed upon shuttle schedule! Regrettably, the travel center/bus stop was closed due to the new year holidays, and so when we called the staff, someone came as soon as they could to pick us up from the spot. We were thankful they were so accommodating. To our surprise, they also allowed us early check-in and allowed us to stay until the shuttle can drop us off at the same stop for our ride back to Sapporo. These accommodations were greatly appreciated by us. But I haven't gotten to the most amazing part - the views of the lake from the room was spectacular! Winter wonderland, and enjoying Onsen in the room or in the public onsen while it is snowing, was a spectacular experience. The food was great - breakfast and dinner was included in our package - I do recommend that package because unless you have a car, you will need to rely on the hotel's shuttle to get into town. The onsen itself is very neat, clean and modern. The outdoor onsen is very hot though! I usually set my baths at home fairly warm, so I asked the hotel staff, and she explained that it is because the natural onsen that comes through is quiet warm and that she will ask the maintenance staff to check. When I returned it was about 1 degree cooler, but still on the hot side. I still enjoyed myself and went as often as I could :) enjoying the snow scenes, and the food. Highly recommend!

Qili אוסטרליה

The hotel dispatches a shuttle to JR Toya Station on time to pick up guests. The hotel is located in a scenic spot with excellent service from all staff, comprehensive facilities, and is a five-star hotel worth revisiting.”

OR ישראל

המקום מרגיש חדש, נעים וכייפי. פשוט אהבנו אותו