the design of the hotel , while beautiful had more of a Marriott look rather than Balinese

staff were amazing , really

Stayed in June 2024

Everything was great, the people, the accommodation, the beach, the food, the pools.

Stayed in June 2024

Nothing

Absolutely amazing thank you

Stayed in June 2024

My top was damaged during the wash service.

The staff were lovely. The hotel and resort was amazing.

Stayed in May 2024

If I’m being very picky the 2 steps to get from the bathroom to the bedroom! A bit of a nightmare in the middle of the night!

An absolutely stunning hotel with beautiful grounds and exceptional staff A special mention to alit in the gym and dewi in kul kul. Will definitely stay here again! :)

Stayed in May 2024

Gorgeous grounds, beach area, service, overall vibe

Stayed in May 2024

Nothing.

Absolutely perfect!! Location, staff, service. Breakfast is just outstanding.

Stayed in May 2024

The room was clean. Breakfast had a wide variety to choose from. Lots of water activities. Went to the spa for a massage.

Stayed in May 2024

None

The staff was kind and the room was clean. Breakfast was nice. It was my birthday during my stay and the staff congratulated my family and gifted us cake. Especially, thank you Dian, Sukasana for being so kind during my stay.

Stayed in May 2024

nothing.

Fabulous! Loved everything about the Laguna! Loved our room, the food, drinks, the entertainment, the pools. The staff went above and beyond, special mention to April and his team at de Bale lounge and bar! Cute resident duck, chicken and guinea fowls.

Stayed in May 2024

The property is amazing and the suite was very modern, with direct access to the pool. All very clean and the staff is amazing

Stayed in April 2024

Nil

Great facilities . Nice clean beach . The staff were amazing . Love the Greek menu at the beach bar for lunch .

Stayed in May 2024

This is negative it’s only because I’m not very keen on birds - the guinea fowl that wandered around the pool area.

Everything for great! Location and facilities. Pool area was very clean and maintained the little extra touches like the ice creams at lunchtime were fab, food was fantastic both breakfast and dinner (the mini quiches at breakfast were amazing) special mention to Melanie in the buffet restaurant she always greeted us with a smile and was always very helpful like the rest of the staff. The hotel is a small walk from the Bali collection which has an assortment of shops and restaurants.

Stayed in April 2024

N/A

Outstanding service and F&B led by Alex and team, beautiful layout of resort

Stayed in May 2024

To be very picky, a pool bar was missing vs what you could find in other resorts.

The service was top-level, concierge and tour organizers very friendly. The resort is huge with various lagoons, the room even had a nice balcony, and the choice at breakfast was very wide. It is among the best level you can find in Bali for this price.

Stayed in May 2024

there is nothing that we didnt like

our stay was 10/10!!We loved our room, the 7 pools were all stunning, staff were so friendly and food and drinks were always top notch. We will be back to stay here for sure!!

Stayed in April 2024

Could not mention anything.

Very clean, well-equipped and well-organized, has everything to offer for a relaxing holiday.

Stayed in May 2024

My wife and I stayed in Laguna Marriott in early May, to say that the service was superb is an understatement, it was absolutely brilliant! Just one of many examples of the exceptional customer service; we were approached by a staff member who asked if there was anything they could provide, it was just as I was about to try and position my phone on a statue to take a pic of my beautiful wife and I, as we were dressed for dinner. The staff member offered to take the pic for us, and then went on to walk us to several more perfectly landscaped areas for more pics. I think seven in total. My wife and I agree that these are some of best pictures we have of us, and this is just one of many examples of the outstanding customer service we received. We have more examples of how the hospitality management, housekeeping and restaurant staff went above and beyond to make us feel special and ensure our stay was perfect. The room had a swim out to a salt water lagoon, gym, sauna, steam and spa were immaculate, appeared new, spotless. Thank you to all the wonderful staff including Ary, who made of our stay a wonderful memory. Kulbir & Suri

Stayed in May 2024

Non

Dreamy destination

Stayed in April 2024

Balcony was small

Number of pools, bars and breakfast was amazing

Stayed in April 2024

During dinner and breakfast, the staff approaches you and asks you if everything is okay and if you need this or that. And sometimes this happens way too many times. I remember being approached like this around a dozen times in a single dinner. And it's not only a question of whether I like the meal and if I need anything else. Sometimes they come and offer to bring me "pasta" or whatever else I choose not to take from the open buffet, which is a completely unnecessary offer because I can clearly see what's in the buffet. I understand that this is for customer satisfaction and hospitality, and they were really polite, but when multiple people do it without keeping track of who does it to which guest, it can be overwhelming, especially considering that you end up responding to them while your mouth is full.

The room was very clean, the staff was extremely friendly, the hotel strikes a perfect balance between cozy and luxurious. The breakfast and dinner buffets had everything that I could possibly ask for, and more. And more importantly, when I told them that I made a mistake and booked 2 extra nights by accident, they gave me a full refund despite not having to do that according to the cancellation policy. I would not stay anywhere else on my next trip to Bali.

Stayed in April 2024

Quite relaxing clean perfect for a get away

Stayed in March 2024

Maybe more dinner options

Real luxury in all hotel area, people can also see from walking side through beach side, totally different than other hotels next to..

Stayed in April 2024

Nothing

Incredible property and absolute luxury

Stayed in April 2024