The stairs to the reception were TERiBLE!!!!

Location

Stayed in May 2024

The hotel entrance is very funny, doesn't look like a common hotel entrance. No ramp, we had to lift our baggages up a few steps.

Location very good, room size is good and comfortable. Free self serve coffee while waiting for check in due to early arrival.

Stayed in June 2024

My double bed was litterally composed of 2 beds just apposed one the other. It goes without saying that as soon as I moved the 2 beds were dividing, so I ended up sleeping in just one. It was not possible to attach the two beds. I am not quite sure what the room service was doing in the morning. Certainly, the room was tidied and the towels replaced, but I know for a fact that the vacuum cleaner has not been used, and the trash in the bathroom not emptied. For a 4 star hotel this is not good Breakfast is quite far away from the zone where the rooms are.

Fairly central location in Rotterdam

Stayed in June 2024

Pretty close to the center, Very expensive parking (40 euro) . My room was OK but the bed was hard amd inconvenient.

Stayed in June 2024

Dusty floors. Breakfast is a long walk and food was so-so.

Close to the center (i.e., great location). Easy check-in. Near to parking structure.

Stayed in May 2024

I couldn't get an answer when calling Reception 5 or 6 times from room 444. I did tell the Duty Manager on checking out to get that sorted.

Facilities were good...

Stayed in May 2024

Just the stairs that we need to take the luggage up..

Accessible location to restaurants, mall, Markthal, supermarkets.

Stayed in May 2024

Entrance was very difficult with heavy luggage.

Location

Stayed in April 2024

SUMMER TIME PRICE TO MUCH

I like not far city center close shopping mall and train station

Stayed in April 2024

Design, relatively new furniture, accessibility, nice bathroom, robes and slippers included in room.

Stayed in May 2024

The room was dusty at certain corner, leaking tap. ( room 836)

Good location, lots of restaurants near by.

Stayed in May 2024

The breakfast location was way too far from the actual hotel rooms and you had to walk through the WTC to reach the breakfast room. Additionally, we had one of our party in a wheelchair and the one elevator was very difficult to find, and not well signed. There were no instructions on how to get to the breakfast area beyond the first hallway, after that we had to ask directions. There was little variety in the food offered and minimal vegetarian options. If I had known the quality of the breakfast, I would have opted out of it and gone to a nearby restaurant.

Nothing

Stayed in May 2024

Narrow room, my head bumped at the tv while crossing the room, in order to avoid falling on the bed. In order to go to breakfast, you had to walk 7-8 minutes. Poor breakfast.

Internet Location

Stayed in May 2024

Our first room was not cleaned properly. The sink in the bathroom kept getting blocked, and the fridge leaked water, we told housekeeping and nothing was done.

Close to city centre and conference facility. When management was notified of the issues of our room, after 4 days, they moved us to another room.

Stayed in May 2024

everything was good except that the hotel doesn't have parking lot. So I had to pay 40 euros for the public parking lot.

Stayed in May 2024

Small room

Location

Stayed in May 2024

Room was comfy, but, It got too warm in the night & A/C would not go lower. There was a coffee maker, but no coffee, creamer, etc. Also, where breakfast is served is a ridiculous walk to another part of business center, not even part of hotel. It was a lovely dining area, just a bit of a walk.

Location, center of city, lots of restaurants, shopping. Very clean, nicest, most accommodating staff

Stayed in May 2024

The room cleaner didn’t arrive until 5pm which was the time we returned and wanted to use the room for an hour. So we didn’t get any service but for two nights it was OK. The mattress kept sliding off the bed. The bed was a little hard. The pillow wasn’t great.

Location was superb. I don’t think you can do better in Rotterdam. Central to everything. The style was perfect. The lounge was lovely. The staff were friendly and helpful.

Stayed in May 2024

Location, friendly staff

Stayed in May 2024

I think it was the tiniest room in all my travel history. To pass the bed you had to walk sideways to be careful not to hit either a tv on the wall or your feet on the bed. And both my man and I are quite slim and small in our built

The location is perfect, though can be quite noisy due to nightlife in the city

Stayed in March 2024

The room was looking a bit small but is ok.

Stayed in May 2024

Staff need to have more knowledge of Rotterdam. Places to go, how to get there, distance etc.

Stayed in May 2024

The breakfast was really good. The rooms are really modern and comfortable. The location is good, too.

Stayed in May 2024

Pillows, too uncomfortable and A/C coming to my face during the night. Breakfast area too far away from room

Location, room, reception area

Stayed in May 2024