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Staff were really helpful and friendly, explaining everything to us as this was our first experience in an onsen town. The dinner was very big and featured lots of local dishes (great food but very traditional so not to everyone's taste). Overall lots of new experiences and we had a good time.

Excellent hotel with nice staff and very comfortable room size and beds. Great dinner and breakfast. Really enjoyed our stay there.

Views are good

Dinner exceeded expectations and staff were so lovely

The staff were wonderful. So welcoming and friendly. We appreciate the morning and afternoon snacks provided by the hotel. Love the spacious common area.

Although hotel is old, but well maintained. Room is big for 3 persons. Our room have a very good view of the Japanese Alps.

The staff are very friendly at the desk. Of all the hotel and ryokan we stayed on this 12 days trip this is the only ryokan that truly provide service right from the start , even before complete our check in. They first start off in offering to park the car for us and greet us at the parking lot. Our foot not even at their door yet! Remember this is not some kind of 6 or 7 stars hotel, they even help us take our luggages back to our room. And our futons are already in placed for us to ready to sleep as we asked for late check in and arrived past 10pm. The public bath comes with outdoor onsen , and the whole place looks very new. Especially the area where you dry your hair. Love the Panasonic hair dryer they let the guest use. We end up looking at electronic store after but unfortunately don't have it in the voltage for overseas use. P.S. truly feel the strength of an old hotel trying to strive for growth and survive during harship. I don't like some online reviews saying they feel they got negative feelings about staying in this place as the nearby hotels are vacant and shut down , probably no business due from covid in the past couple years. This hotel renovated their facility , the room we stayed at got toilet renovated, the whole toilet is in sparkling clean state. And they got a new wing budiling fully refurbished with nicer room decor which I saw on the booking.com website. Of course comes in higher prices. But the Japanese style room we see them got wallpaper replaced so it wasn't so dull. The door even it was in old door frame but they switched to card access on their lo cks. Not all ryokan has it. Of the few I stayed on this trip only this one got card access. The other ones all still use those bulky key chain with keys to enter. In the area , got many other few nicer and pricey options. If feeling staying in a ryokan that is next to an empty abundant hotel is a concern to you , then is your problem.