• Apartments
  • Kitchen
  • City view
  • Garden
  • Washing machine
  • Free WiFi
  • Balcony
  • Free parking
  • Bath
  • Air conditioning
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Located within 12 km of He Xiangning Art Museum and 13 km of Happy Valley Theme Park Shenzhen, The Clouds Apartment provides rooms with air conditioning and a private bathroom in Shenzhen. The property has mountain and city views, and is 19 km from Shenzhen Convention & Exhibition Centre. The aparthotel features family rooms as well as facilities for disabled guests. Certain units in the aparthotel have private entrance and are equipped with wardrobe and dressing room. Every unit has a kettle, a private bathroom and free WiFi, while certain rooms include a balcony and some have sea views. At the aparthotel, the units come with bed linen and towels. Guests at the aparthotel can enjoy an Asian breakfast, and breakfast in the room is also available. A modern restaurant and coffee shop can be found on-site. For guests with children, The Clouds Apartment offers outdoor play equipment. Both a bicycle rental service and a car rental service are available at the accommodation. Civic Center Station is 20 km from The Clouds Apartment, while Shenzhen Civic Centre is 22 km away. The nearest airport is Shenzhen Bao'an International Airport, 21 km from the aparthotel.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Get what you need

If you have any questions after booking, this property responds fast.

Top location: Highly rated by recent guests (9.2)

Breakfast info

Asian

Free parking available on-site

Loyal customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 extra-large double bed
Bedroom 1:
1 double bed
Bedroom 2:
1 large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
1 extra-large double bed
Bedroom 3:
1 extra-large double bed
1 large double bed
Bedroom 1:
1 double bed
Bedroom 2:
1 large double bed
1 large double bed
2 single beds
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.5
Facilities
8.3
Cleanliness
8.2
Comfort
8.3
Value for money
8.0
Location
9.2
Free WiFi
6.7
Low score for Shenzhen
Select topics to read reviews:

See what guests loved the most:

  • Charles
    United Kingdom United Kingdom
    Spacious apartment. Clean and well seviced. Good bed and bathroom. Close to the Metro Station.
  • Warwick
    New Zealand New Zealand
    The apartment was near the Metro and walking distance to the shops and restaurants at the sea world centre. Avery handy location
  • 旻霖
    Taiwan Taiwan
    Their atmosphere is quite different with others. It will let you relax easily as going into the room. They also provide the laundry room to clean the clothes. I like that service.

Hosted by 深圳市品上酒店管理有限公司

8.5
8.5
Host review score
Host review score

深圳市品上酒店管理有限公司
Welcome to The Clouds Apartment We would like to take this opportunity to welcome you to The Clouds Apartment and we trust you will enjoy your stay with us .The following property features and services are available to you to ensure your stay with us is comfortable.Our services include but are not limited to:Free kitchenware, tablewareLaundry/valet Service Free parking High speed internet & Free local callsBooking of taxi and chauffeur service Local area information Business services(Fax, scan, print)Breakfast packs Room service First Aid Kit. The clouds Apartment is a non-smoking property except outside in designated smoking areas.If you wish to use the internet you user name is your room number and the password is “21659059”.Free parking is available at the apartment, please go to the front desk to deduct your parking fee before you drive out.The apartment has complete facilities, integrating business, shopping, leisure and entertainment. B2-B3 Parking B1 Supermarket 1F Lobby 3F The Mall 4F Hanging Garden 25AF Fitness Club
Languages spoken: English,Chinese

Property surroundings

Restaurants
1 restaurant on site

  • 餐厅 #1
    • Cuisine
      Chinese
    • Ambiance
      Modern

Facilities of The Clouds Apartment
Great facilities! Review score, 8.3

Most popular facilities
  • Free WiFi
  • Fitness centre
  • Non-smoking rooms
  • Free parking
  • Family rooms
  • Restaurant
  • Room service
  • 24-hour front desk
  • Facilities for disabled guests
  • Breakfast
Parking
Free public parking is possible on site (reservation is not needed).
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Internet
WiFi is available in all areas and is free of charge.
Kitchen
  • Cleaning products
  • Electric kettle
  • Washing machine
  • Refrigerator
Bedroom
  • Linen
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Room Amenities
  • Socket near the bed
  • Clothes rack
  • Soundproofing
  • Iron
Accessibility
  • Upper floors accessible by elevator
Outdoors
  • Garden
Wellness
  • Sun loungers or beach chairs
  • Fitness centre
    Additional charge
Food & Drink
  • Coffee house on site
  • Fruits
  • Wine/champagne
    Additional charge
  • Breakfast in the room
  • Room service
  • Tea/Coffee maker
Services & Extras
  • Wake-up service
  • Wake up service/Alarm clock
Transport
  • Bicycle rental
    Additional charge
  • Car hire
Reception services
  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
Cleaning services
  • Daily housekeeping
  • Trouser press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
Shops
  • Minimarket on site
Miscellaneous
  • Emergency cord in bathroom
  • Wheelchair accessible
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
Languages spoken
  • English
  • Chinese

House rules

The Clouds Apartment takes special requests - add in the next step!

Check-in

From 14:00 to 18:30

Guests are required to show a photo identification and credit card upon check-in

You'll need to let the property know in advance what time you'll arrive.

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of CNY 1000 is required on arrival. That's about NOK 1502. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 7 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Mastercard Visa UnionPay credit card UnionPay debit card JCB Diners Club American Express Cash The Clouds Apartment accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Pets

Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Due to special reasons, the operation of some facilities in the hotel has been temporarily adjusted. The hotel building type reserved by this apartment will no longer provide Panatta gym. Sorry for the inconvenience. (Reminder valid from June 20, 2023)

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Clouds Apartment in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

A damage deposit of CNY 1,000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Legal information

This property is managed by a private host. EU consumer law relating to professional hosts might not apply.

FAQs about The Clouds Apartment

  • You can choose from a number of accommodation options at The Clouds Apartment (subject to availability). These can accommodate:

    • 2 guests
    • 4 guests
    • 6 guests

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • You can choose from a number of accommodation options at The Clouds Apartment (subject to availability). These have:

    • 1 bedroom
    • 2 bedrooms
    • 3 bedrooms

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Yes, there are options at this property that have a balcony. You can find out more about this and the other facilities at The Clouds Apartment on this page.

  • Guests staying at The Clouds Apartment can enjoy a highly-rated breakfast during their stay (guest review score: 6.9).

    Breakfast option(s) include:

    • Asian

  • Check-in at The Clouds Apartment is from 14:00, and check-out is until 12:00.

  • The Clouds Apartment offers the following activities / services (charges may apply):

    • Fitness centre
    • Bicycle rental

  • The Clouds Apartment is 9.3 miles from the centre of Shenzhen. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, The Clouds Apartment is popular with guests booking family stays.

  • The Clouds Apartment has 1 restaurant:

    • 餐厅 #1

  • The prices at The Clouds Apartment may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.