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Hotel Casa Merced has a garden, shared lounge, a terrace and restaurant in Cuenca. This 3-star hotel offers a bar. The property has a 24-hour front desk, airport transportation, room service and free WiFi throughout the property. Rooms are complete with a private bathroom equipped with a shower and free toiletries, while certain accommodations at the hotel also feature a patio. At Hotel Casa Merced rooms contain bed linen and towels. The area is popular for cycling, and bike rental is available at the accommodation. Popular points of interest near Hotel Casa Merced include Pumapungo Museum, Tomebamba River and Museum of "Las Conceptas". The nearest airport is Mariscal Lamar International Airport, 1.2 miles from the hotel.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Cuenca, this hotel has an excellent location score of 9.5


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Availability

Select dates to see this property's availability and prices

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.4
Facilities
8.4
Cleanliness
8.9
Comfort
8.7
Value for money
8.3
Location
9.5
Free WiFi
8.1
Select topics to read reviews:

See what guests loved the most:

  • Laraine
    Canada Canada
    Friendly staff, great location in historic Cuenca, near the river walk and many restaurants.
  • Gabriela
    Ecuador Ecuador
    It is my third time staying here. The location is perfect. The rooms are confortable and have a garden in the middle of the the room section which is nice to have a space outside the room. The breakfast is good and the staff friendly.
  • Terry
    Ecuador Ecuador
    I thoroughly enjoyed my stay at Hotel Casa Merced. The rooms are clean and comfortable and the staff was always pleasant and helpful. Janetcita made sure that I had a lovely vegan breakfast every day and it was always delicious. The location is...

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurant #1

    No additional info available

Amenities of Hotel Casa Merced
Great facilities! Review score, 8.4

Most popular amenities
  • Parking
  • Free WiFi
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Restaurant
  • Room service
  • 24-hour front desk
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Linens
Outdoors
  • Outdoor furniture
  • Outdoor dining area
  • Sun deck
  • Terrace
  • Garden
Pets
Pets are allowed. Charges may apply.
Activities
  • Bicycle rental
    Additional charge
  • Live music/Performance
    Additional charge
  • Cooking class
    Additional chargeOff-site
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Bike tours
    Additional charge
  • Stand-up comedy
    Additional charge
  • Bar crawls
  • Temporary art galleries
  • Evening entertainment
  • Nightclub/DJ
    Additional charge
  • Entertainment staff
  • Cycling
    Off-site
  • Hiking
    Additional chargeOff-site
  • Karaoke
    Additional charge
  • Game room
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available at a location nearby (reservation is needed) and costs $10 per day.
  • Valet parking
  • Accessible parking
Transportation
  • Public transit tickets
    Additional charge
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
  • Suit press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Security alarm
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Shared lounge/TV area
  • Designated smoking area
  • Wake-up service
  • Hardwood or parquet floors
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Languages Spoken
  • English
  • Spanish
  • French

House rules

Hotel Casa Merced takes special requests – add in the next step!

Check-in

From 3:00 PM to 12:00 AM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 8:00 AM to 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 6 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed. Charges may apply.

Maestro Mastercard Visa Cash Hotel Casa Merced accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Casa Merced of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

FAQs about Hotel Casa Merced

  • Hotel Casa Merced offers the following activities/services (charges may apply):

    • Cycling
    • Hiking
    • Game room
    • Karaoke
    • Evening entertainment
    • Bike tours
    • Entertainment staff
    • Temporary art galleries
    • Cooking class
    • Happy hour
    • Bicycle rental
    • Stand-up comedy
    • Live music/Performance
    • Themed dinners
    • Nightclub/DJ
    • Bar crawls
    • Tour or class about local culture

  • Hotel Casa Merced has 1 restaurant:

    • Restaurant #1

  • The prices at Hotel Casa Merced may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hotel Casa Merced is 1,500 feet from the center of Cuenca. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Hotel Casa Merced include:

    • Twin
    • Double
    • Quad
    • Studio
    • Family

  • Check-in at Hotel Casa Merced is from 3:00 PM, and check-out is until 11:00 AM.