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Experience world-class service at Grand Phenix Hakuba

Situated in Hakuba, within 7.8 km of Tsugaike Kogen Ski Area and 44 km of Nagano Station, Grand Phenix Hakuba features accommodation with a bar as well as free private parking for guests who drive. Among the facilities of this property are a restaurant, a lift and full-day security, along with free WiFi throughout the property. Rooms are fitted with a balcony. The accommodation comes with a flat-screen TV and a private bathroom with hot tub, bidet and slippers, while the kitchen has a dishwasher, a microwave and a toaster. A fridge, a stovetop and kitchenware are also available, as well as a kettle. At the apartment complex, every unit is equipped with bed linen and towels. There is a coffee shop on-site. Skiing, cycling and hiking are possible within the area, and the apartment offers ski storage space. Zenkoji Temple is 46 km from Grand Phenix Hakuba, while Happo-One Ski Resort is less than 1 km from the property. The nearest airport is Matsumoto Airport, 67 km from the accommodation.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Hakuba, this property has an excellent location score of 9.3

Free private parking available on-site

Reliable info
Guests say the description and photos for this property are very accurate.

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Availability

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Guest reviews

Categories:

Staff
8.9
Facilities
9.4
Cleanliness
9.7
Comfort
9.4
Value for money
8.7
Location
9.3
Free WiFi
10
High score for Hakuba
Select topics to read reviews:

See what guests loved the most:

  • Mark
    Australia Australia
    We were pleasantly greeted by or host, and confirmation & handover checks etc went smoothly. The Penthouse accommodated our whole family in comfort and the location was very convenient too. I would highly recommend this property for those...
  • Kristin
    Australia Australia
    Absolutely beautiful accommodation, facilities were all very new and the place was very clean. The staff were lovely, and there was ample secure facilities to lock up snow gear. The location was great, it was approximately a 10 minute walk to the...
  • Hslee
    Singapore Singapore
    Modern and well planned apartment with good kitchen and bathroom facilities. TV already has Netflix, YouTube and Apple TV. Good air conditioner - heating. Good storage facilities for boots (drying room). Even snow brush for car provided in the...

Managed by 誠品国際株式会社

Company review score: 8.9Based on 58 reviews from 1 property
1 managed property

Neighbourhood information

・JR東日本大糸線白馬駅:徒歩22分程度  駅前に足湯がありバスや電車の待ち時間にポカポカ気持ちよくご利用いただけます。 ・白馬八方バスターミナル:徒歩3分程度  成田空港、羽田空港、新宿、大阪方面へアクセスが可能です。 ・白馬八方温泉:徒歩3分程度  日本で唯一の天然水素アンチエイジングの温泉です。つるつるたまご肌として有名です。 ・コンビニエンスストア:徒歩5分程度  ほっと一息つける安心安定のお店です。 ・スーパーマーケット:徒歩15分程度  農協直営のスーパーマーケットです。新鮮素材が盛りだくさんです。 ・白馬八方尾根スキー場:徒歩15分程度  国際大会の競技場にもなったことがある初心者から上級者まで楽しめるスキー場です。 ・どんぐりパノラマ展望台:徒歩20分程度  北アルプスの絶景と白馬村を一望できる人気の展望スポットです。天気が良い日は最高です。

Languages spoken

English,Japanese,Chinese

Property surroundings

Restaurants
3 restaurants on site

  • Japanese Restaurant YUKI/雪
    • Cuisine
      Asian
    • Open for
      Breakfast • Dinner
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
  • The PINK Bar/粉
    • Open for
      Cocktail hour
    • Ambiance
      Modern • Romantic
  • CORAL/紅 Whiskey & Cigar Lounge
    • Open for
      Cocktail hour
    • Ambiance
      Modern • Romantic

Facilities of Grand Phenix Hakuba
Great facilities! Review score, 9.4

Most popular facilities
  • Free parking
  • Free WiFi
  • Non-smoking rooms
  • Skiing
  • 3 restaurants
  • Bar
Parking
Free private parking is possible on site (reservation is not needed).
    Internet
    WiFi is available in all areas and is free of charge.
    Kitchen
    • Dining table
    • Cleaning products
    • Toaster
    • Stovetop
    • Tumble dryer
    • Kitchenware
    • Electric kettle
    • Kitchen
    • Washing machine
    • Dishwasher
    • Microwave
    • Refrigerator
    Bedroom
    • Linen
    • Wardrobe or closet
    • Alarm clock
    Bathroom
    • Toilet paper
    • Towels
    • Bidet
    • Additional toilet
    • Bath or shower
    • Slippers
    • Private bathroom
    • Toilet
    • Free toiletries
    • Spa bath
    • Hairdryer
    • Bath
    • Shower
    Living Area
    • Dining area
    • Sofa
    • Fireplace
    Media & Technology
    • Flat-screen TV
    • TV
    Room Amenities
    • Tatami (traditional Japanese flooring)
    • Socket near the bed
    • Drying rack for clothing
    • Clothes rack
    • Hardwood or parquet floors
    • Fan
    • Ironing facilities
    • Pants press
    • Iron
    • Hot tub
    Accessibility
    • Upper floors accessible by elevator
    Outdoors
    • Balcony
    Food & Drink
    • Coffee house on site
    • Wine/champagne
      Additional charge
    • Kid meals
    • Snack bar
    • Bar
    • Restaurant
    Activities
    • Live sport events (broadcast)
      Additional chargeOff-site
    • Cooking class
      Additional charge
    • Tour or class about local culture
      Additional charge
    • Ski school
      Additional charge
    • Ski storage
    • Cycling
      Off-site
    • Hiking
      Off-site
    • Canoeing
      Additional chargeOff-site
    • Skiing
      Off-site
    • Fishing
      Additional chargeOff-site
    • Tennis court
      Additional chargeOff-site
    Building characteristics
    • Detached
    Reception services
    • Invoice provided
    • Lockers
    • Luggage storage
    • Express check-in/check-out
    Cleaning services
    • Trouser press
    • Laundry
    Miscellaneous
    • Designated smoking area
    • Air conditioning
    • Non-smoking throughout
    • Heating
    • Lift
    • Non-smoking rooms
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • 24-hour security
    Languages spoken
    • English
    • Japanese
    • Chinese

    House rules

    Grand Phenix Hakuba takes special requests - add in the next step!

    Check-in

    From 15:00 to 19:30

    Guests are required to show a photo identification and credit card upon check-in

    You'll need to let the property know in advance what time you'll arrive.

    Check-out

    From 06:00 to 10:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check the conditions of your required room.

    Refundable damage deposit

    A damage deposit of JPY 10000 is required on arrival. That's about EUR 59. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

    Children and beds

    Child policies

    Children older than 1 year are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    1 - 2 years
    Cot upon request
    Free

    Cots and extra beds are not available at this property.

    Age restriction

    The minimum age for check-in is 18

    Mastercard Visa UnionPay credit card JCB American Express Cash Grand Phenix Hakuba accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


    Smoking

    Smoking is not allowed.

    Parties

    Parties/events are not allowed

    Pets

    Pets are not allowed.

    The fine print
    Need-to-know information for guests at this property

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Grand Phenix Hakuba in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    This property will not accommodate hen, stag or similar parties.

    While this property offers long stays beyond one month, Booking.com is not offering a lease to a guest. Accordingly, all guests who will participate in this offering will not have any rights or interests as lessee for the offered property but should remain subject to applicable hotel stay/lodging terms and conditions.

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

    A damage deposit of ¥10,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

    License number: 長野県大町保健所指令3大保第921-16号, 長野県大町保健所指令3大保第921‐16号