All the staff, especially reception team and Yvonne. They converted my stay from average overnight to amazing experience I will never forget! The hotel itself is fairly good for the price. Rooms have airco and nice clean beds. Location is really convinient for visiting old town, breakfast is good with wide selection of some local dishes and european options like porridge and omelette. However it is rather expensive.

Igor Netherlands

Pool and restaurant is great, all staff are very polite and ready to help guests. Room is modern, comfortable and clean. Hotel provides great value for money.

Edok_1987 Croatia

staff were very attentive and accommodating. they even let me come back the day I checked out to shower and freshen up before moving onto my next destination! they are all very kind and welcoming!

Fathima Canada

The pool was great. This is centrally located in the heart of Mombasa. Had a band playing covers and a dj too. All the staff was super helpful and friendly.

Dylan Canada

In forty years of travel, we have never come close to a hotel with such genuine, high standards. Every staff member, no matter their position at The Sapphire, is there to make sure the guest is their first priority. After that, it seems that the next priority is to treat their property, The Sapphire Hotel, as their home. It was so refreshing to see a whole new standard of quality in the worldwide hotel industry!!!

Colin Canada

Everything you need for a short stay in Mombasa! The staff were incredibly helpful and friendly. We were short for time so they arranged a TukTuk tour to show us all the main sights, which was fantastic.

Alexandra United Arab Emirates

Every member of the staff from management to the door men are welcoming and helpful. Even disembarking from a cab or tuk tuk you are met with staff members assisting you, helping with your luggage and even opening the doors. We travelled with a young child and they made sure to include an infant cot and put us in a noiseless floor. Absolutely exceptional service and all of it given with a smile. Can’t believe the level of service given how affordable the hotel stay is. The facilities are in excellent condition, and for newcomers the on site restaurants are the best deal serving a variety of local and continental style breakfast items in a buffet. Location, location, location. Close proximity to many site seeing venues, and there are an abundance of taxi or tuk tuks (rickshaw) available once you step out the doors.

Abubakar Canada

While not near Old Town Mombasa, the hotel is centrally located and provides a good view of the city from the rooms' balconies. The restaurant offers inexpensive but decent meals for dinner, and an excellent buffet for breakfast. Both the restaurant and pool are on the second floor. Checkin/out was smooth and the staff was extremely professional. They offer a luxury, 6-8 seat bus to the train station or airport for a reasonable price, complete with massaging chairs and sound system. The water was hot and the pressure was good. The room's airconditioner was a rarity in Kenya.

Drew United States of America

Staff was very friendly and accommodating. They allowed us early checkin at no extra cost.

Sharmila Germany

The place is very clean and beautiful. It exceeded my expectation. Everything works the Ac and showers.The workers are very friendly

Carol Kenya