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Located in the centre of Astana City, Diplomat Hotel by AG Hotels Group features a spa centre with a gym, a swimming pool and a sauna. Free WiFi is provided. Astana International Airport is only a 10-minute drive away. Behind a rounded, modern façade the Diplomat Hotel & Business Center offers stylish, classic-style rooms with warm colours and tall windows with panoramic views. All air-conditioned rooms include cable TV, seating area, minibar and complimentary bathrobe. A buffet breakfast is served every morning in the Diplomat’s restaurant. The restaurant as well offers European cuisine. The lobby bar, located on the ground floor, serves a variety of drinks, snacks and main dishes. Facilities at the Diplomat Hotel Astana include a luggage storage and concierge service. A tour desk and childcare services are also available. The meeting and banquet facilities can fit up to 250 people. The Baiterek Tower, Singing Fountain and Watergreen Boulevard are all within 500 metres of the Diplomat Hotel & Business Centre. Several shopping malls are also nearby.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Astana, this hotel has an excellent location score of 9.1

Breakfast info

Buffet

Free private parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
7.9
Facilities
7.1
Cleanliness
7.3
Comfort
7.4
Value for money
7.2
Location
9.1
Free WiFi
7.6
Low score for Astana
Select topics to read reviews:

Hotel surroundings

Restaurants
1 restaurant on site

  • Pane & Vino
    • Open for
      Lunch • Dinner
    • Ambiance
      Traditional

Facilities of Diplomat Hotel by AG Hotels Group

Most popular facilities
  • Indoor swimming pool
  • Free WiFi
  • Free parking
  • Family rooms
  • Spa and wellness centre
  • Fitness centre
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Wardrobe or closet
Outdoors
  • Terrace
Kitchen
  • Dining table
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Living Area
  • Dining area
  • Sofa
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Street parking
  • Accessible parking
Reception services
  • Invoice provided
  • Lockers
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Tile/marble floor
  • Heating
  • Soundproofing
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
Wellness
  • Kids' pool
    Additional charge
  • Fitness/spa locker rooms
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Hammam
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • Russian

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

Diplomat Hotel by AG Hotels Group takes special requests - add in the next step!

Check-in

From 14:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 8 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 5 years
Cot upon request
Free
6 years
Cot upon request
Free
Extra bed upon request
KZT 5,000 per child, per night
7 - 12 years
Extra bed upon request
KZT 5,000 per child, per night
13+ years
Extra bed upon request
KZT 10,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Maestro Mastercard Visa UnionPay credit card JCB American Express Cash Diplomat Hotel by AG Hotels Group accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note that the spa centre works daily from 07:00 until 00:00.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Diplomat Hotel by AG Hotels Group in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Diplomat Hotel by AG Hotels Group

  • The prices at Diplomat Hotel by AG Hotels Group may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Diplomat Hotel by AG Hotels Group has 1 restaurant:

    • Pane & Vino

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Yes, Diplomat Hotel by AG Hotels Group is popular with guests booking family stays.

  • Diplomat Hotel by AG Hotels Group offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Hammam
    • Back massage
    • Fitness/spa locker rooms
    • Head massage
    • Steam room
    • Foot massage
    • Swimming Pool
    • Full body massage
    • Spa facilities
    • Neck massage
    • Spa lounge/relaxation area
    • Hand massage
    • Couples massage
    • Fitness

  • Guests staying at Diplomat Hotel by AG Hotels Group can enjoy a highly-rated breakfast during their stay (guest review score: 6.9).

    Breakfast option(s) include:

    • Buffet

  • Room options at Diplomat Hotel by AG Hotels Group include:

    • Double
    • Twin
    • Suite

  • Check-in at Diplomat Hotel by AG Hotels Group is from 14:00, and check-out is until 12:00.

  • Diplomat Hotel by AG Hotels Group is 2.5 miles from the centre of Astana. All distances are measured in straight lines. Actual travel distances may vary.