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Located in the center of Astana City, Diplomat Hotel by AG Hotels Group features a spa center with a gym, a swimming pool and a sauna. Free WiFi is provided. Astana International Airport is only a 10-minute drive away. Behind a rounded, modern façade the Diplomat Hotel & Business Center offers stylish, classic-style rooms with warm colors and tall windows with panoramic views. All air-conditioned rooms include cable TV, seating area, mini-bar and complimentary bathrobe. A buffet breakfast is served every morning in the Diplomat’s restaurant. The restaurant as well offers European cuisine. The lobby bar, located on the ground floor, serves a variety of drinks, snacks and main dishes. Facilities at the Diplomat Hotel Astana include a luggage storage and concierge service. A tour desk and childcare services are also available. The meeting and banquet facilities can fit up to 250 people. The Baiterek Tower, Singing Fountain and Watergreen Boulevard are all within 1640 feet of the Diplomat Hotel & Business Center. Several shopping malls are also nearby.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Astana, this hotel has an excellent location score of 9.1

Breakfast Info

Buffet

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Bedroom :
1 king bed
Living room:
1 sofa bed
1 king bed
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
7.9
Facilities
7.1
Cleanliness
7.3
Comfort
7.4
Value for money
7.2
Location
9.1
Free WiFi
7.6
Low score for Astana
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Hotel area info

Restaurants
1 Restaurant On Site

  • Pane & Vino
    • Open for
      Lunch • Dinner
    • Ambience
      Traditional

Amenities of Diplomat Hotel by AG Hotels Group

Most popular amenities
  • Indoor swimming pool
  • Free WiFi
  • Free parking
  • Family rooms
  • Spa
  • Fitness center
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Wardrobe or closet
Outdoors
  • Terrace
Kitchen
  • Dining table
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Living Area
  • Dining area
  • Sofa
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Street parking
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Lockers
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Tile/Marble floor
  • Heating
  • Soundproof
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
Spa
  • Kids' pool
    Additional charge
  • Locker rooms
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Turkish/Steam Bath
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Russian

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

Diplomat Hotel by AG Hotels Group takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 8 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 5 years
Crib upon request
Free
6 years old
Crib upon request
Free
Extra bed upon request
KZT 5,000 per child, per night
7 - 12 years
Extra bed upon request
KZT 5,000 per child, per night
13+ years
Extra bed upon request
KZT 10,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Maestro Mastercard Visa UnionPay credit card JCB American Express Cash Diplomat Hotel by AG Hotels Group accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note that the spa center works daily from 07:00 until 00:00.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Diplomat Hotel by AG Hotels Group of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Diplomat Hotel by AG Hotels Group

  • Diplomat Hotel by AG Hotels Group is 2.5 miles from the center of Astana. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Diplomat Hotel by AG Hotels Group include:

    • Double
    • Twin
    • Suite

  • The prices at Diplomat Hotel by AG Hotels Group may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Guests staying at Diplomat Hotel by AG Hotels Group can enjoy a highly-rated breakfast during their stay (guest review score: 6.9).

    Breakfast option(s) include:

    • Buffet

  • Diplomat Hotel by AG Hotels Group offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Back massage
    • Locker rooms
    • Head massage
    • Steam room
    • Foot massage
    • Swimming pool
    • Full-body massage
    • Spa facilities
    • Neck massage
    • Spa lounge/Relaxation area
    • Hand massage
    • Couples' massage
    • Fitness

  • Diplomat Hotel by AG Hotels Group has 1 restaurant:

    • Pane & Vino

  • Yes, Diplomat Hotel by AG Hotels Group is popular with guests booking family stays.

  • Check-in at Diplomat Hotel by AG Hotels Group is from 2:00 PM, and check-out is until 12:00 PM.