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Located in Playa del Carmen, 7.5 km from Playa del Carmen Maritime Terminal, Hacienda Xcaret provides accommodation with free bikes, free private parking, an outdoor swimming pool and a garden. 7.6 km from ADO International Bus Station and 10 km from Church of Guadalupe, the property offers a shared lounge and barbecue facilities. The accommodation features a 24-hour front desk, airport transfers, a shared kitchen and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a wardrobe, a coffee machine, a fridge, an oven, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. At Hacienda Xcaret, each room has a seating area. You can play table tennis at the accommodation, and the area is popular for cycling. Xel Ha is 41 km from Hacienda Xcaret, while Cenote Dos Ojos is 46 km away. The nearest airport is Cozumel International Airport, 27 km from the hotel.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.0)

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
2 extra-large double beds
or
1 sofa bed
1 extra-large double bed
1 extra-large double bed
1 large double bed
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Guest reviews

Categories:

Staff
9.9
Facilities
9.6
Cleanliness
9.7
Comfort
9.7
Value for money
9.5
Location
9.0
Free WiFi
9.5
High score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Alice
    Austria Austria
    I think this was the best hotel I’ve ever stayed in, words really cant describe how incredible this place is. The rooms were just beautiful, as well as the whole hacienda. Staying here is a really unique experience, and the host is super nice. I...
  • Vilhelms
    Latvia Latvia
    It was an adventure to stay here – in the best possible sense of it. Monkeys were playing around in the yard, the property itself is very very charming and beautiful.
  • Rory
    United States United States
    Gorgeous quaint property with classic hacienda experience. The pool is very cute and nestled among the greenery. Very relaxing to disconnect (with free wifi reaching the whole property for when you need to reconnect). Our unit had a decent sized...

Hotel surroundings

Facilities of Hacienda Xcaret
Great facilities! Review score, 9.6

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Non-smoking rooms
  • Facilities for disabled guests
  • 24-hour front desk
  • Terrace
  • BBQ facilities
  • Tea/coffee maker in all rooms
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Extra long beds (> 2 metres)
View
  • Inner courtyard view
  • Garden view
  • View
Outdoors
  • Outdoor furniture
  • Outdoor dining area
  • Sun terrace
  • Barbecue
  • BBQ facilities
  • Patio
  • Terrace
  • Garden
Kitchen
  • Shared kitchen
  • Coffee machine
  • Cleaning products
  • Toaster
  • Oven
  • Tumble dryer
  • Kitchenware
  • Electric kettle
  • Washing machine
  • Microwave
  • Refrigerator
  • Kitchenette
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bicycle rental
  • Cycling
  • Table tennis
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • Cable channels
  • TV
  • Pay-per-view channels
Food & Drink
  • Coffee house on site
  • Fruits
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Street parking
  • Accessible parking
Reception services
  • Private check-in/check-out
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
  • Board games/puzzles
Cleaning services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Adult only
  • Shared lounge/TV area
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Mosquito net
  • Private entrance
  • Fan
  • Facilities for disabled guests
  • Pants press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit located on ground floor
Outdoor swimming pool
Free!
  • Open all year
  • Pool with view
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Full body massage
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
Languages spoken
  • German
  • English
  • Spanish

Property practice

This property has told us they implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

Hacienda Xcaret takes special requests - add in the next step!

Check-in

From 10:00 to 23:00

Check-out

From 07:00 to 15:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

There is no capacity for cots at this property.

There is no capacity for extra beds at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Visa UnionPay credit card Discover Diners Club American Express Cash Hacienda Xcaret accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please inform Hacienda Xcaret in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Hacienda Xcaret

  • Hacienda Xcaret is 4.3 miles from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Hacienda Xcaret is from 10:00, and check-out is until 15:00.

  • Hacienda Xcaret offers the following activities / services (charges may apply):

    • Massage
    • Cycling
    • Table tennis
    • Golf course (within 3 km)
    • Bicycle rental
    • Swimming Pool
    • Full body massage

  • The prices at Hacienda Xcaret may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at Hacienda Xcaret include:

    • Twin
    • Studio
    • Suite