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Located in Playa del Carmen, Terasu Riviera Maya Hotel & Spa, en Xcaret features an outdoor swimming pool, garden, restaurant, and free WiFi throughout the property. The property is set 4.7 mi from Playa del Carmen Maritime Terminal, 4.7 mi from ADO International Bus Station and 6.2 mi from Church of Guadalupe. The accommodations provides room service, a concierge service and organizing tours for guests. The hotel will provide guests with air-conditioned rooms with a desk, a coffee machine, a microwave, a mini-bar, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. At Terasu Riviera Maya Hotel & Spa, en Xcaret each room is fitted with bed linen and towels. A continental breakfast is available daily at the accommodations. The area is popular for cycling, and bike hire is available at Terasu Riviera Maya Hotel & Spa, en Xcaret. Spa services are also available at the property while guests can enjoy Yoga classes for a surcharge. Xel Ha is 25 mi from the hotel, while Cenote Dos Ojos is 29 mi away. The nearest airport is Cancun Airport, 9.8 mi from Terasu Riviera Maya Hotel & Spa, en Xcaret, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 8.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.3)

FREE parking!


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 king bed
Living room:
1 sofa bed
Bedroom 1:
1 king bed
and
1 sofa bed
Bedroom 2:
1 king bed
Bedroom 3:
1 king bed
Bedroom 4:
1 queen bed
Bedroom 5:
1 king bed
Bedroom 6:
1 king bed
Bedroom 7:
1 king bed
Bedroom 8:
1 sofa bed
and
1 queen bed
Bedroom 9:
1 king bed
and
1 sofa bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.6
Facilities
9.1
Cleanliness
9.3
Comfort
9.3
Value for money
8.8
Location
8.3
Free WiFi
9.2
High score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Cavanagh
    United States of America United States of America
    The location was beautiful. You felt like you were in the middle of the jungle and we’re living in a treehouse. The bed was comfortable. The room was well appointed. Everything worked properly. The complementary breakfast every morning was...
  • Michel
    Canada Canada
    We stayed four nights. We wanted to be close to the Xcaret parks. This hotel is at walking distance. The setting is in a jungle. Very nice. All of the staff are wonderful. There is a good breakfast in the morning. We enjoyed this place very much....
  • Stephen
    United States of America United States of America
    Location location location!! Staff were excellent !

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurante
    • Open for
      Dinner

Amenities of Terasu Riviera Maya Hotel & Spa, en Xcaret
Great facilities! Review score, 9.1

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • Spa
  • Air conditioning
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • Pool view
  • Garden view
  • View
Outdoors
  • Outdoor furniture
  • Balcony
  • Garden
Kitchen
  • Coffee machine
  • Microwave
  • Kitchenette
Room Amenities
  • Socket near the bed
Activities
  • Bicycle rental
  • Cycling
    Off-site
Living Area
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV
Food & Drink
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available at a location nearby (reservation is not needed).
  • Street parking
Services
  • Daily housekeeping
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • Airport shuttle
    Additional charge
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Safe
General
  • Air conditioning
  • Mosquito net
  • Private entrance
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron
Accessibility
  • Upper floors accessible by stairs only
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
Spa
  • Yoga classes
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Terasu Riviera Maya Hotel & Spa, en Xcaret takes special requests – add in the next step!

Check-in

From 3:00 PM to 11:30 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa American Express Cash Terasu Riviera Maya Hotel & Spa, en Xcaret accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note that the restaurant is open from 06:00 until 22:00 daily.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Terasu Riviera Maya Hotel & Spa, en Xcaret of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

Quiet hours are between 21:00:00 and 06:00:00.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Terasu Riviera Maya Hotel & Spa, en Xcaret

  • Terasu Riviera Maya Hotel & Spa, en Xcaret is 4.3 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Terasu Riviera Maya Hotel & Spa, en Xcaret has 1 restaurant:

    • Restaurante

  • Terasu Riviera Maya Hotel & Spa, en Xcaret offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Massage
    • Cycling
    • Spa facilities
    • Swimming pool
    • Spa/Wellness packages
    • Bicycle rental
    • Spa lounge/Relaxation area
    • Yoga classes

  • Check-in at Terasu Riviera Maya Hotel & Spa, en Xcaret is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Terasu Riviera Maya Hotel & Spa, en Xcaret may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Terasu Riviera Maya Hotel & Spa, en Xcaret include:

    • Double
    • Suite
    • Villa

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Terasu Riviera Maya Hotel & Spa, en Xcaret on this page.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.