From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property offers free pick-up or drop-off transfer from/to Penang International Airport. Guests are kindly requested to inform the property in advance of their expected arrival and departure flight details if they wish to make use of this service.

The resort is located 10 minutes up a hill. and travel buses are not able to drive up to the resort. Special arrangement is required to transfer guests from travel bus to the resort and it is subject to additional charges. Please contact the management for further info. If guests are coming in a group, it is advisable to use 10-seater van. Please note network access/mobile signals are weak in these areas.

Resort only serves breakfast, and there is no restaurant to serve lunch and dinner. Barbecue facilities and electric steamboat cooker with tableware are provided.

For BBQ, please bring along food, charcoal and aluminium foil.

Nearest restaurants, food courts and shopping centres are within 10-minutes drive away.

到着予定時刻をFig Tree Hills Resort (花果山度假村)に事前に連絡してください。

銀行振込による前払いが必要です。予約後に、宿泊施設より銀行振込の方法について連絡があります。

新型コロナウイルス（COVID-19）の感染拡大を最小限に抑えるための政府のガイドラインにより、この宿泊施設では、当該ガイドラインが存在する期間中、ご本人確認、ならびにお客様のご旅程やその他関連情報を確認するための追加資料の提示を求める場合があります。

到着時に、MYR 300の損害補償用デポジットの支払いが必要となります。 現金でお支払いください。 デポジットはチェックアウト時に返金されます。 デポジットは宿泊施設の点検後、問題がなければ現金にて全額返金されます。