PLEASE BE AWARE

- The hostel consists of the castle and an annex next to the castle, the Orangery. Depending on availability, you will sleep in the castle or in the Orangery. If you want to be sure of a room in the castle, we recommend that you reserve a family room. The reception, bar and restaurant can be found in the castle.

- The reception is open from 08:00 till 00:00. It is not possible to access to the castle after 00:00, not even with your room key/code. Do you want to come back later than midnight? Please contact us as soon as possible for the possibilities. We can place your reservation in the annex building if rooms are available.

- Because the castle is a unique historic building, the booked room may differ from the photo.

ID

Please note that all guests must have a valid photo ID at check in.

AGE RESTICTIONS

Guests are requested to inform the property when children are coming along. Guests under the age of 18 can only stay in private room and must be accompanied by an adult (18+).

Guests aged 16 or 17 may also stay in a private room without being in the company of an adult, provided they can present a filled in consent form by their caretakers upon arrival at the hostel. Please send the hostel an email for the consent form.

ROOMS

Please note when booking a Double/Twin Room, it is possible that you will be staying in a 4 to 6 bed dorm. The remaining (bunk) beds will not be available for other guests.

AMENITIES

Please note that the beds are not made, except for Comfort Double Rooms, but bed linen will be provided and guests are required to make their own bed upon arrival.

Towels are only included in Comfort Double Rooms and Family Rooms. Guests can bring their own towels or rent them at a surcharge of EUR 3.50 per towel.

GROUP TERMS AND CONDITIONS

Reservations (1 or more reservations under the same name) for 21 people or more per night are considered a group reservation

and different conditions apply.

Contact the hostel for more information. Stayokay reserves the right to cancel reservations (1 or more reservations under the same name) for 21 people or more per night.

MAXIMUM LENGTH OF STAY

Maximum length of stay is 7 nights. This also applies to multiple reservations totaling more than 7 nights.

CASHLESS

This is a cashless accommodation. You can pay contactless and with all major bank and credit cards. It is not possible to pay with cash in our accommodation.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

請提前告知Stayokay Hostel Heemskerk您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。

因應新冠肺炎（COVID-19）疫情，此住宿現已實施額外的安全與衛生措施。