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Located in Ha Long, CityBay Palace Hạ Long Hotel features free Wi-Fi throughout. Guests can enjoy their meals at the on-site restaurant. With air conditioning, rooms are decorated with parquet floors and come with a flat-screen TV with cable channels. Each has a private bathroom equipped with free toiletries. The City Bay restaurant serves Asian cuisine, as well as international dishes. Breakfast is offered daily. Tuan Chau Island is a 20-minute drive from the CityBay Palace Hạ Long Hotel. Noi Bai International Airport is 150 km away.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.9)

Breakfast info

Buffet, Breakfast to go

Free parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
or
2 single beds
2 single beds
or
1 large double bed
1 single bed
and
1 large double bed
1 large double bed
2 single beds
or
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.1
Facilities
8.2
Cleanliness
8.3
Comfort
8.8
Value for money
8.4
Location
8.9
Free WiFi
7.1
Select topics to read reviews:

See what guests loved the most:

  • Pedro
    United Kingdom United Kingdom
    The room was great. Staff were very helpful. I really liked the plate of fruit they brought every day to my room. Nice breakfast as well. Street market right behind the hotel in case street food is your thing, if not there are a few restaurants as...
  • Rolf
    Switzerland Switzerland
    ruhiges Hotel, zentral gelegen, 200m bis an den Stand und Frischmarkt. Gute Shops und von Strassen Food bis gehobenere Klasse Restaurants um einnpaar Ecken. Das Personal war seh freundlich und sehr hilfsbereit, besonders die junge Frau Dang Giang
  • Winmark
    Vietnam Vietnam
    Chỗ nghỉ ngơi thoải mái. Đồng nghiệp và mình rất ưng dịch vụ ở đây. Các bạn phục vụ nhiệt tình, cẩn thận, lễ phép. Mình sẽ còn quay lại. Ưng quá nên ra viết fb nè

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurant #1
    • Cuisine
      Seafood • Vietnamese
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian

Facilities of CityBay Palace Hạ Long Hotel
Great facilities! Review score, 8.2

Most popular facilities
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • 24-hour front desk
  • Fitness centre
  • Restaurant
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Terrace
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Seating Area
  • Desk
Media & Technology
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Kid-friendly buffet
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Parking garage
Transport
  • Public transport tickets
    Additional charge
Reception services
  • Invoice provided
  • Lockers
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
    Additional charge
  • 24-hour front desk
Entertainment and family services
  • Strollers
  • Child safety socket covers
Cleaning services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Soundproofing
  • Laptop safe
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Entire unit wheelchair accessible
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator
Wellness
  • Fitness
  • Fitness centre
Languages spoken
  • English
  • Vietnamese

House rules

CityBay Palace Hạ Long Hotel takes special requests - add in the next step!

Check-in

From 14:00 to 23:30

Check-out

From 09:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

12+ years
Extra bed upon request
VND 250,000 per person, per night

Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Maestro Mastercard Visa UnionPay credit card UnionPay debit card JCB Diners Club American Express Cash Bankcard CityBay Palace Hạ Long Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

FAQs about CityBay Palace Hạ Long Hotel

  • Guests staying at CityBay Palace Hạ Long Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 6.9).

    Breakfast option(s) include:

    • Buffet
    • À la carte
    • Breakfast to go

  • CityBay Palace Hạ Long Hotel offers the following activities / services (charges may apply):

    • Fitness centre
    • Golf course (within 3 km)
    • Fitness

  • CityBay Palace Hạ Long Hotel is 250 yards from the centre of Ha Long. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, CityBay Palace Hạ Long Hotel is popular with guests booking family stays.

  • CityBay Palace Hạ Long Hotel has 1 restaurant:

    • Restaurant #1

  • Check-in at CityBay Palace Hạ Long Hotel is from 14:00, and check-out is until 12:00.

  • Room options at CityBay Palace Hạ Long Hotel include:

    • Twin/Double
    • Triple
    • Suite
    • Double

  • The prices at CityBay Palace Hạ Long Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.