…the cost of the clean ‘design’ look is some loss of functionality or comfort eg sitting on floor (although to be fair this is Japanese style)

The rooms have clean design and look great

Stayed in October 2023

the room is of a good size and it’s not too far from Kamakura Station

Stayed in June 2023

very nice hotel, I'll come again, thank you.

Stayed in May 2023

We don't want to decrease the "points" for it much, but it was really dusty in the room. Next to the futons in the corners next to our pillows, on top of the little shelf behind the sleeping spot, around the TV and on all cupboards and when we tried to open the window a cloud of dust fell on us, from the curtains/window bench. It should really be cleaned better, wet, not just quickly but properly. Then it would be a really perfect place. This time we took care ourselves where needed, hoping that it will improve in the future. We never met or talked to any staff, so we cannot rate that.

Nice and functional interior with everything one needs - we really liked the style and the simplicity. Perfect location to explore Kamakura, famous elements of the city are nearby and you can walk everywhere (to restaurants, shopping street, shrines, conbinis etc) Overall we would come again as it is a really cool place to stay some nights. Thanks!

Stayed in December 2022

Nothing, really good value for money honestly. Perhaps the futon beds aren't for everyone? I found them comfortable personally. Also, the check in is with someone over intercom (possibly overseas; their japanese had a foreign accent) which isn't a real issue, but I guess puts some people off.

The room design was excellent. The bathroom in particular was great, it had lots of soaps and toothbrushes etc. The yukata were a nice touch! There's also a storage room which we didn't need, but was a welcome feature.

Stayed in December 2022

The check-in process is overly complicated. Booking numbers, check-in codes and passwords, at first instance it's not readily clear where and when to use each one. The final stage involves a remote call via a small one-way monitor to a call center. The staff had me fearing I wouldn't be able to stay by asking if I had submitted a picture of my passport, stating 'it's a hotel rule'. I'm not sure she knew the reservation procedure because I wouldn't have been able to book the room if I hadn't done so well in advance. Checking in at 9pm, not having my passport with me,being made to feel like, no passport, no stay....was a bit uncomfortable. AirBnB in Japan has a much easier and smoother check-in system.

The room was spotless and cosy, perfect location.

Stayed in May 2022

Bed was not comfortable

Easy to find and the instructions received through the booking.com app were easily to follow.

Stayed in May 2024

Nothing

Great location about 15min walk from kamakura station, Road hotel is on is adjacent to Komachi-dori Street (the main strip). Room was nice and you get yakuta to wear plus a free drink in the hotel cafe downstairs.

Stayed in January 2024

Check in by IT and phone as there is no staff except cleaners here. This may save them some money but it takes ages and is unwelcoming. The room is small even by Japanese standards. The window is small, looks onto a neighbouring building and is 3 metres off the ground. It's a bit like being in a prison cell.

Clean. Comfy beds. Nice decor.

Stayed in October 2023

There is no way to chat with a human or non human chatbot to resolve questions on-site other than during checkin.

None

Stayed in July 2023

Location

The interior

Stayed in July 2023

the bed is the smallest size possible to qualify as double bed. I was with my child and it was certainly too small. The mattress is old, you could feel the metal spirals on your back. There is no staff at the hotel, so you are greeted by an iPad where it takes ages to fill in your details. If there are other people checking in get ready for a looong queue. The place does not have place to storage luggage. it’s not a bad place but it is definitely over priced for what it is. You are better off staying elsewhere or in Tokyo and doing a day trip to Kamakura.

it’s clean and well located.

Stayed in March 2023

Booking.com has a wrong description of "24hrs front desk" but when I arrived, I was surprised to find that the hotel only does self service check in. I was expecting luggage storage before check in and after check out. With the self service facilities, this becomes impossible and we had to find alternative luggage storage facilities thus additional expenses of ¥4000 ! The check in requires a passcode. Unfortunately, it was not sent to me before my arrival, neither from booking.com nor the hotel. While I called the hotel, the staff did not speak English thus could not communicate at all. It then took us a couple of hours to sort it out and checked in. It was simply terrible experience. Complaint was then made to both the hotel and booking.com and both disclaim their responsibilities of making any compensation.

Location is good.

Stayed in January 2023

there is not contact with the staff , the room from picture is very different from the real one

Stayed in September 2022

Only improvement point could be an umbrella stand (specially in the tsuyu season).

The room looked lovely. We really liked that there was a kitchen so we could warm up food for our baby.

Stayed in June 2022

Hope that they could add more services fit for a family staying specially for the kids

The location is super nice

Stayed in May 2022

How to check in is too complicated.

location is terrific!

Stayed in August 2023

nothing window... we can't see kamakura city from the room.

Stayed in July 2022

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in April 2023